Communication Skills, Disability Accommodations, Furniture Moving, Multitasking, Music, Operations Management, Organizational Skills, Point of Sale (POS) Systems, Presentation/Verbal Skills, Regulations, Risk, Safety/Work Safety, Time Management
Maintaining the flow of the dining room by greeting and seating the Addison Reserve membership and guests.
Essential Duties and Responsibilities:- Greet members and guests with confidence and assurance that each visit to the restaurant will be a complete satisfaction.
- Greet members by proper name announcement
- Escorts members and guests to their table, provides menus to them once seated, and informs guests of name of their assigned server
- Monitor reservations and phone calls.
- Keep abreast of all club events, (dining and special events & parties), and disseminate this information to members and guests. Present the information in a positive manner so as to promote the events.
- Keep the kitchen informed about reservations and parties, (increases/decreases in size). Find out about specials: soup du jour, desserts & special entrees.
- Keep all menus organized, clean and up-do-date. Change out menus for special events. (Lunch menus/dinner menus, etc.)
- Maintain a balance in the room at all times, including: music, air conditioning, noise levels, etc.
- Assigns service stations to all servers and bus persons.
- Informs service personnel of daily menu changes and specials, and other matters affecting dining room operations.
- Supervises the operation of the dining room during meal service periods adjusting patron seating flow in such manner as to balance customers among the various service stations.
- Manages special seating requests of guests consistent with table availability.
- Relays messages to servers and bus persons as appropriate.
- Assists with the duties of servers and bus persons needed to maintain service effectiveness and efficiency.
- Perform cleanup and closing duties as assigned by manager
- Attend all pre-meal meetings when scheduled
- Report to management any needed repairs immediately following discovery
- Room set-up including moving & arranging furniture to accommodate members and special events when needed
- Conform with and abide by all regulations, policies, work procedures and instructions.
- Act, dress, and behave in a professional manner to reflect a positive image of The Addison Reserve Country Club.
Knowledge and Skill Requirements - Requires good organizational skills
- Must be able to multi-task and think quickly.
- Ability to communicate well orally and in writing.
- Ability to understand and carry out complex oral and written instructions.
- Ability to interact professionally and maintain effective working relationships with the membership, guests, management and coworkers
- Ability to work in a fast paced environment with many interruptions.
- Working efficiently in a stressful environment.
- Ability to work long and unusual hours when necessary.
- Must enjoy working with the public, members and their guest’s
- Sound understanding of a leading POS system.
- Must be able to work a flexible schedule which may include weekends and holidays
- Must have knowledge in safety and accident avoidance.
Physical Requirements:- Must be able to stand for prolonged periods of time (6+ hours)
- Must be able to lift more than 10lbs
- May be required to work outdoors during varying degrees and weather
Education & Work Experience Requirements:- One year experience working for an upscale establishment
- Minimum of one year experience dealing with the public.
This position description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
This position description has excluded the marginal functions of the position that are incidental to the performance of essential job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.A
Addison Reserve Country Club