Host / Hostess

Location: Apizza Alimentari, Fayetteville, New York

Job Type: Full-Time | Reports To: Front of House Management

Position Summary: The Host is the first point of contact for guests and plays a key role in creating a welcoming and hospitable environment. This position focuses on greeting guests, managing seating flow, and providing an exceptional hospitality experience. The Host helps orient guests to the restaurant, guides them through the different areas of the space when appropriate, and ensures that every guest feels welcomed, informed, and cared for from arrival through seating.

Key Responsibilities

• Greet guests warmly upon arrival and provide a welcoming first impression.
• Manage reservations, waitlists, and table seating to ensure efficient dining room flow.
• Escort guests to their tables and provide brief orientation to the dining space when appropriate.
• Offer light tour-style guidance of restaurant areas such as dining rooms, bar, deli counter, or café areas when assisting guests.
• Communicate clearly with servers and management regarding table availability and guest needs.
• Answer phones and assist guests with reservations, questions, and directions.
• Provide attentive guest service by anticipating needs and addressing concerns promptly.
• Maintain cleanliness and organization of the host stand and entry areas.
• Support overall front-of-house hospitality standards and guest experience.

Essential Skills

• Strong hospitality mindset and guest service orientation
• Friendly and confident communication skills
• Ability to remain calm and organized during busy service periods
• Strong teamwork and coordination with front-of-house staff
• Attention to cleanliness and organization 
• Dependability and punctuality

Qualifications

• Previous hospitality or restaurant experience preferred
• Strong interpersonal and customer service skills
• Ability to stand for extended periods during service 
• Positive attitude and professional appearance

Compensation & Benefits

• Competitive wages
• Paid vacation time
• 401(k) options
• Health insurance for employees averaging 30+ hours per week
• Food & beverage allowance 
• Growth opportunities