Answers the phone at the hostess stand, transfers calls, takes reservations, receives and delivers messages to management.
Able to answer questions concerning menus, special events, banquets, and other guest amenities.
Organizes menus for each shift and ensures menus are clean, current and of sufficient par.
Distribute copies of special menu items to wait staff.
Greets guests in an upbeat, gracious and polite fashion. Adhere to the "ten foot rule" (acknowledge any member or guest within ten feet with an appropriate greeting.).
Distributes menus and wine lists to the guests and issues checks for food and beverage to each waiter.
Keeps an accurate count of customers seated and distributed to each server, by properly maintaining reservation sheets and seating charts.
Communicates special needs, VIPs, and special events to the servers to "exceed expectations".
Maintains correct appearance of hostess stand area, organized and clean.
Ensures light, music and thermostats are setting at appropriate levels during the course of the shift.
Observes the dining and lounge area for general guest satisfaction. Immediately relay any concerns to Manager.
Consults with supervisors as to the seating of guests and communication to the kitchen.
Reconciles end of shift paperwork.
Must be able to assist banquet with functions throughout all Reynolds properties.
Qualifications:
Must have strong verbal and organizational skills.
Must possess skills of diplomacy.
Must be able to stay calm in changing or stressful situations.
Pleasant speaking voice; neat appearance.
Restaurant experience desired.
Able to walk and stand through the duration of shift.