Pay Range:
USD $14.00 - USD $15.00 /Hr.
Job Description:
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a friendly, service-oriented Host/Hostess to join our team.
If you're passionate about hospitality, enjoy connecting with people, and take pride in creating memorable guest experiences, we'd love to meet you. As Host/Hostess, you'll play an important role in welcoming guests, coordinating dining room operations, and ensuring a positive dining experience from arrival to departure.
Job Purpose
The Host/Hostess is responsible for creating a welcoming and organized dining experience by greeting guests, managing reservations and seating arrangements, and coordinating guest flow throughout the restaurant. This position works closely with restaurant leadership, servers, and kitchen associates to support efficient service, accommodate guest preferences, and maintain a positive dining environment.
What You'll Do
- Greet guests warmly upon arrival and provide a welcoming first impression.
- Manage reservations, waitlists, and seating arrangements to ensure an organized and efficient dining experience.
- Escort guests to their tables, provide menus, and communicate available specials or promotions.
- Coordinate with servers, kitchen associates, and restaurant leadership to maintain smooth seating and service flow.
- Monitor dining room capacity and table availability to support efficient seating and guest comfort.
- Accommodate guest preferences, special requests, and seating needs whenever possible.
- Respond promptly and professionally to guest questions, concerns, and seating-related issues.
- Maintain a clean, organized, and welcoming host stand and entrance area.
- Assist with basic administrative tasks, reservation updates, and guest communications as needed.
- Follow all company, hotel brand, food safety, and service standards.
- Support restaurant operations and assist team members during busy service periods.
- Perform other duties as assigned.
Qualifications & Requirements
- High school diploma or equivalent preferred.
- Previous customer service, restaurant, or hospitality experience preferred.
- Strong verbal communication and interpersonal skills.
- Excellent customer service skills with a friendly and professional approach.
- Ability to manage reservations, waitlists, and seating arrangements efficiently.
- Strong organizational skills and attention to detail.
- Ability to multitask and remain professional in a fast-paced environment.
- Basic knowledge of reservation and seating management systems.
- Basic reading, writing, and mathematical skills.
- Ability to work independently and effectively as part of a team.
- Ability to work flexible hours, including evenings, weekends, and holidays, based on business needs.
What We're Looking For
- A friendly, welcoming professional who enjoys creating positive first impressions.
- A service-minded individual who takes pride in delivering exceptional guest experiences.
- A strong communicator who works effectively with guests, associates, and restaurant leadership.
- An organized multitasker who can manage guest flow and changing priorities.
- A calm, solutions-oriented team player who handles guest concerns with professionalism.
- Strong attention to detail, accountability, and a positive attitude.
Physical Requirements
This position requires the ability to:
- Stand and walk for extended periods, including up to four hours at a time.
- Move efficiently throughout dining areas and other areas of the hotel as needed.
- Lift and carry items weighing up to 15 pounds regularly.
- Bend, stoop, squat, stretch, reach, and perform repetitive movements as needed.
- Work effectively in limited spaces and navigate between different areas of the property.
- Use hands and fingers to operate reservation systems, point-of-sale equipment, and other necessary tools.
- Communicate effectively with guests and associates throughout the shift.
- Maintain the visual and hearing abilities necessary to perform essential job responsibilities.
- Maintain a neat, clean, and professional appearance in accordance with company standards.
Technology & Systems
Experience with the following is preferred:
- Restaurant reservation and seating management systems
- OpenTable or similar reservation platforms
- Point-of-Sale (POS) systems
- Basic computer and office applications
- Hotel or restaurant management systems
Amazing Benefits At A Glance
- Team-Driven and Values-Based Culture
- Same-Day Pay Available
- Employee Meals (Where Available)
- Discounted Onsite Parking (Where Available)
- Employee Assistance Program
- Career Growth Opportunities & Management Training Programs
- Reduced Hotel Rates Throughout Our Portfolio
- Third-Party Discounts (Movie Tickets, Attractions & More)
- 401(k) with Company Match
- Employee Referral Program
Why Hotel Equities?
At Hotel Equities, we believe hospitality begins with people. Our award-winning culture is built on integrity, accountability, service, and leadership. We empower our associates to grow professionally while delivering exceptional experiences for our guests and outstanding results for our owners.
Whether you're beginning your hospitality career or bringing years of industry experience, you'll find opportunities to grow your career with one of the hospitality industry's most respected management companies.
Hotel Equities is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace where every associate is respected, valued, and empowered to succeed.
Apply with confidence. Transparency matters, which is why Hotel Equities is committed to 100% wage transparency for all open positions. Explore opportunities across our diverse portfolio and discover where your hospitality career can grow with us.
Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Responsibilities may evolve based on business needs.