Host / Hostess – Upscale Restaurant & Hotel Dining
The Northport Hotel & Restaurant is seeking polished, professional, and hospitality-driven Hosts/Hostesses to join our front-of-house team. As the first and last point of contact for our guests, this position plays a vital role in delivering the exceptional dining experience for which our restaurant is known.
We are seeking individuals who possess a genuine passion for hospitality, thrive in a fast-paced environment, and understand the importance of creating memorable guest experiences through warmth, professionalism, and attention to detail.
This position offers the opportunity to work in a sophisticated dining environment alongside a dedicated team committed to excellence in service.
Key Responsibilities
- Greet and welcome guests with warmth, professionalism, and genuine hospitality.
- Manage reservations, guest seating, and waitlists utilizing OpenTable and other reservation systems.
- Escort guests to their tables while ensuring a seamless and personalized arrival experience.
- Provide accurate wait times and effectively communicate reservation policies.
- Answer telephone inquiries professionally and assist guests with reservations, dining information, and special requests.
- Coordinate closely with managers, servers, and support staff to maintain efficient table flow and maximize guest satisfaction.
- Anticipate guest needs and assist in resolving concerns with professionalism and discretion.
- Maintain the cleanliness, organization, and presentation of the host stand, entrance, and reception areas.
- Uphold the restaurant's standards of service, appearance, and guest relations at all times.
- Support additional front-of-house operations as needed to ensure an exceptional dining experience.
Qualifications
- Must be 18 years of age or older.
- Previous experience in an upscale or fine dining restaurant environment is required.
- Strong communication, interpersonal, and guest service skills.
- Professional, polished, and well-groomed appearance.
- Ability to remain calm, organized, and efficient in a high-volume environment.
- Exceptional attention to detail and commitment to hospitality excellence.
- Strong multitasking and problem-solving abilities.
- Dependable, punctual, and team-oriented.
- Weekend, evening, and holiday availability required.
- Experience with OpenTable or similar reservation platforms is preferred.
What We Offer
- Opportunity to work in one of Long Island's premier boutique hotel and dining destinations.
- Professional and supportive team environment.
- Growth and advancement opportunities within the organization.
- Competitive compensation based on experience.
If you are passionate about hospitality and enjoy creating exceptional guest experiences, we invite you to apply and become part of The Northport Hotel team.
The Northport Hotel is a brand new boutique hotel in the heart of historic Northport NY. We offer 26 luxury rooms that feature 5 star amenities and a service experience to match. We are proud to be the home of our 170 seat casual fine dining restaurant serving lunch, brunch, pre theater and dinner 7 days per week. We are guided by our mission and vision statements to provide extraordinary guest experiences to all who visit us. To do this we are looking for team members that love to serve others, work in a team first environment and enjoy continually striving to be the best to join the team. If you feel you can make a positive impact on each guest who visits the hotel, we would like to speak to you. We offer competitive wages & benefits, clear vision on our why we are who we are, respect for each and every team member, training and an inclusive environment.