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Summary The Host/Hostess is responsible for greeting guests and seating them at an appropriate table before they are introduced to their server. The Host/Hostess may perform a variety of other tasks within a restaurant establishment, which may include:
This is a non-exempt position and typically reports to the Store Manager.
Essential Functions Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following HMSHost customer service standards.
Records customer reservations or seating times in a consistent manner, providing the highest quality of service to the customer at all times.
Maintains and updates restaurant seating charts.
Proper set up and maintenance of the Dining Room areas before serving.
Assists with maintaining sufficient stock of roll-up silverware for the incoming shift.
Seats guests and advises them on menus and beverage choices based on required in-depth knowledge.
Oversees the delivery and servicing of food and beverages.
Liaises between kitchen staff and floor staff to ensure the guests experience meets concept company standards.
Performs the tasks of the cashier and/or bus person as required, including cashing out guests checks to speed up service.
Understands and follows HMSHost cash handling policies and procedures and maintains proper security of cash at all times.
Patrols assigned station, refilling water and coffee, removing service items and condiments per establishment procedures.
Performs other duties in a team effort during downtime, which may include:
Minimum Qualifications
Customer service and cash handling experience preferred.
Excellent organization skills.
Ability to read and interpret restaurants seating charts.
Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.
Ability to bend, twist, and stand to perform normal job functions.
Requires the ability to speak, read, and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates, the Company is an equal opportunity employer.
It is the Companys policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations.
The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex, or gender, including pregnancy, childbirth-related medical conditions, and lactation, gender identity, or gender expression, including transgender status, sexual orientation, national origin, disability, military service, and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state, or local laws and ordinances referred to as protected characteristics.
Making Your Career More Satisfying HMSHost is part of Autogrill S.p.A. –the world’s largest provider of food and beverage services for travelers. Along with the rest of the Autogrill Group, we are recognized industry leaders who create innovative dining locations at airports and on motorways worldwide. With 33,000 associates and revenues of more than $2.7 billion, we use our experience and global reach to offer travelers an unparalleled blend of local, regional and international brands. HMSHost will provide you with the opportunity to develop your career at our many branded restaurants. Explore our various hourly and management positions in the U.S. and Canada or our corporate openings in Bethesda, Maryland.