Brewing, Communication Skills, Customer Support/Service, Lift/Move 25 Pounds, Organizational Skills, Restaurant, Sales, Team Player, Telephone Skills
Pay: From $17.87 per hour
Job Type: Part Time
REPORTS TO: Pub FOH Management team
POSITION OVERVIEW:
As the first and last point of contact for our guests, Hosts are essential to creating a warm and welcoming experience at Golden Road Brewing s LA Pub. You'll manage the flow of service using Toast Tables for waitlist and reservations, maintain a calm and upbeat demeanor during busy shifts, and work closely with the FOH team to ensure every guest feels valued from the moment they walk in the door.
KEY RESPONSIBILITIES:
- Greet guests with warmth and professionalism upon arrival and departure
- Manage waitlists and reservations through Toast Tables software
- Communicate accurate wait times and seating updates to guests
- Monitor table turnover and coordinate with servers and bussers to ensure smooth transitions
- Maintain cleanliness and organization of the host stand and entryway
- Answer phone calls, and provide basic information,
- Assist with to-go orders, merchandise sales, and other FOH duties as needed
- Sell packaged beer products to-go and be able to provide basic information about Golden Road beers
- Support the FOH team in creating a seamless and enjoyable guest experience
- Execute sidework + running tasks
- Assist utility team and service team as needed
- Uphold standards of hospitality and represent the brand in a positive light
- Complete sidework, stocking, and other duties as needed.
QUALIFICATIONS AND EXPERIENCE:
- Previous customer service, host, or restaurant experience preferred, but not required
- Qualified to sell off-premise beer
- Valid California compliant food handler s and RBS/alcohol handler s cards
- Familiarity with Toast Tables or similar waitlist/reservation platforms a plus
- Strong communication skills and a positive, team-oriented attitude
- Ability to remain calm, friendly and organized in a high-volume environment
- Must be able to stand for extended periods and move quickly through crowded spaces
- Ability to lift 25+ pounds
- Weekend and evening availability required
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Paid time off
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Weekend Availability Needed
Work Location: In person
T
The Pub at Golden Road- Atwater Village