Host

• Greet every arriving guest warmly and promptly
• Manage the reservation book and waitlist through OpenTable, maintaining accurate wait times and table availability
• Answer incoming phone calls professionally, take reservations, respond to inquiries, and relay accurate information about the menu, hours, and policies
• Follow up on voicemails, online inquiries, and messages in a timely manner
• Communicate seating pacing to the floor team and manager to support a balanced workload
• Monitor the dining room and lounge for table turns and coordinate with servers and bussers accordingly
• Manage to-go orders: take orders by phone or in person, confirm pickup times, and coordinate packaging with the kitchen
• Maintain a clean and organized host stand throughout the shift
• Assist with light administrative tasks as directed by the GM

• Prior experience in a guest-facing hospitality or service role preferred
• Comfortable with reservation management software — OpenTable experience a plus
• Strong verbal communication skills, both in person and by phone
• Organized and able to manage multiple tasks simultaneously during busy service
• Reliable, punctual, and professional in appearance

• You make people feel welcomed before they have even sat down
• You stay calm when the room is full and the phone is ringing
• You communicate clearly with the team and follow through on what you say you will do