Host (NC, Winston Salem)

Job Summary

The Host welcomes members and guests, manages seating, and provides exceptional customer service to ensure a positive dining experience. This role coordinates guest flow, communicates wait times, and supports the front-of-house team while maintaining a friendly and professional atmosphere.

Job Duties & Responsibilities

• Welcome members, guests, and visitors in a warm, courteous, and professional manner, creating a positive first impression of the club
• Greet members by name whenever possible and provide personalized service that reflects the Club's hospitality standards
• Manage reservations, seating assignments, and wait lists to maximize dining room efficiency while accommodating member preferences and special requests
• Escort members and guests to their tables, present menus, and communicate daily specials or Club information as appropriate
• Answer incoming telephone calls promptly and professionally, assist with reservations, and respond to member inquiries or direct calls to the appropriate department
• Maintain accurate reservation records using the Club's reservation or point-of-sale system
• Coordinate with dining room managers, servers, bartenders, and culinary staff to ensure timely seating and smooth service throughout each shift
• Monitor dining room activity and table availability to optimize guest flow while maintaining service quality
• Assist in preparing the dining room for service by ensuring the host stand, entrance, menus, and waiting areas are clean, organized, and fully stocked
• Maintain a professional appearance and uphold the Club's dress code and grooming standards
• Address member and guest concerns courteously and promptly, escalating issues to management when appropriate to ensure member satisfaction
• Assist with private events, banquets, tournaments, holiday functions, and other Club-sponsored activities as assigned
• Communicate special occasions, dietary restrictions, and accessibility needs to the appropriate staff members
• Maintain confidentiality regarding member information and conduct all interactions with discretion and professionalism
• Knowledge of all the Club's menus including weekly specials in order to answer member and guest questions and take accurate to go orders
• Follow all Club policies, food safety guidelines, health regulations, and workplace safety procedures
• Support teamwork by assisting servers, bussers, and other front-of-house staff during busy service periods
• Participate in staff meetings and training programs to maintain knowledge of club services, menus, events, and member service expectations
• Perform opening, closing, and side work duties, including organizing menus, cleaning the host station, updating reservation logs, and preparing for the next service period
• Perform other duties as assigned by management to support the successful operation of the Club

Minimum Qualifications & Experience 

• High school diploma or equivalent required
• Previous customer service or hospitality experience preferred; restaurant or private club experience is a plus
• Basic computer skills and experience using reservation or point-of-sale (POS) systems preferred

Critical Skills

• Excellent communication and interpersonal skills with a friendly, professional demeanor
• Strong organizational and multitasking abilities in a fast-paced environment
• Ability to provide exceptional service while maintaining professionalism and discretion
• Ability to work collaboratively as part of a team while providing personalized service to members and guests
• Strong attention to detail and accuracy in managing reservations and seating assignments

Schedule Requirements

• While this role offers flexibility, availability on weekends and holidays is expected to support Club operations

Training

• This role includes hands-on shadowing and mentorship with the Clubhouse Manager to ensure success and skill development

Travel Required 

• None

Physical Demands

• Ability to stand and walk for extended periods
• Ability to frequently lift and carry up to 25 lbs.
• Ability to bend, stoop, reach, and carry trays throughout a shift