Banquet Services, Bartending, Beverages, Communication Skills, Customer Relations, Detail Oriented, Entertainment and Media, Food Services, High School Diploma, Music, Organizational Skills, People Management, Performing Arts, Power Amplifier, Professional Services, Restaurant, Sales, Service Delivery, Sports, Team Player, Waitressing
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Overview:
Join the team at the Naismith Club, located in the historic Allen Fieldhouse. This is an exciting opportunity for a personable and guest-focused Host to deliver outstanding first impressions in a high-volume, quality-driven environment.
This role pays an hourly rate of $12.00-$15.00 and is tip eligible.
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.
This position will remain open until October 16, 2026.
Responsibilities:
- Welcoming guests with a warm and professional approach, creating an exceptional first impression
- Managing reservations, guest arrivals, and seating plans to ensure smooth service flow
- Assisting with guest enquiries and providing knowledgeable information about the restaurant and venue
- Coordinating with the front-of-house team to maximise table management and guest satisfaction
- Maintaining a professional and welcoming reception area at all times
- Maintains knowledge of the menu and any special items being offered.
- Provides quick, attentive, friendly, and professional service to banquet guests and is able to communicate clearly with all customers.
- Ensures that food items are served at the proper temperature and immediately upon availability from the kitchen, as ordered by the customer.
- Ensures neat presentation of all ordered items, with no spill-over.
- Pre-bus tables and fully bus tables when necessary during peak periods.
- Maintains availability to work during many peak periods.
- Stocks beverage station(s) when necessary (ice, juices, glassware, sugar packets, etc).
- Maintains high responsiveness to customer desires and requests.
- Maintains a professional and clean appearance.
- Communicates with wait staff, bus persons, bartenders, supervisors, and kitchen staff to improve communication and coordination so that patrons may be impressed by their dining experience.
- Builds and maintains knowledge regarding bar offerings so that patron questions may be accurately answered
- Minimum of 6 months working in a fast-paced, high-volume food service environment is preferred
- Previous experience as a Host, Receptionist, or in a customer-facing hospitality role is preferred
- Must have a High School Diploma, G.E.D. or related food service job experience.
- Must acquire and maintain a Food Handlers Card, Alcohol Awareness Certification, and other required compliance trainings.
- Ability to work in a team-oriented event-driven environment.
- Ability to communicate with employees, co-workers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment
- Outstanding communication and guest engagement skills
- Confident and charismatic personality with a passion for delivering exceptional service
- Strong organizational skills and attention to detail
- Ability to remain calm and professional in a busy, high-volume environment
- Passion for hospitality and creating memorable guest experiences
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer:
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.