Host Person - Silver Reef (Utah)

Host (Silver Reef Craft and Kitchen)

Category: Food and Beverage
Status: Non-Exempt
Reports To: Silver Reef F&B Manager

Job Description

The primary responsibility of the Host/Hostess is to welcome our guests when they arrive in our restaurant and start them off with a positive dining experience. Hosts/Hostesses need to be able to work quickly and efficiently on tasks to ensure a pleasant atmosphere for our guests. They should always show true hospitality to our guests and maintain a positive attitude towards co-workers.

Benefits

• Medical
• Dental
• Basic Life Insurance (included with the dental plan)
• Vision
• Short-term Disability
• Combo plan covering accidents, hospitalizations, and critical illnesses
• Paid time off
• Voluntary life insurance
• Eligibility to participate in a 401(k)-retirement plan with company match (after 6 months of successful employment)

Location

In-person in St. George UT, 84790: Reliably commute or plan to relocate before starting work (required).

Responsibilities

• Seating restaurant guests by seating each section fairly and consistently to ensure customer service standards are maintained.
• Must have knowledge of the menu and additional products that are served, including all beverages and daily specials.
• Handle cash transactions with customers and collect payment
• Issue receipts, refunds, change, and tickets.

Team and Guest Relations

• Provide excellent guest service to all guests and ensure the same for all team members.
• Perform guest service duties as requested.
• Maintain a fast pace for customer service needs.
• Be a team player and proactively assist other colleagues.

Skills / Experience

• Must be at least 18 years of age.
• Good communication and customer service skills are essential for this position.
• Ability to read and comprehend simple instructions.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization and to carry out simple one or two-step instructions.
• Health Card and Alcohol Awareness Card required.

Physical Requirements

• Must be able to stand and walk swiftly for extended periods of time.
• Must be able to bend to obtain items near the floor.
• Must be able to lift up to 50 lbs. with or without assistance.

This job description is not an exhaustive list of all functions required for this position. Duties and/or responsibilities may be subject to revision to meet business needs.

Core Values

• Service – Personalized, warm, and consistent exceptional customer service.
• Value – Committed to deliver quality products for affordable prices.
• Growth – Promote personal development and professional growth for all team members.
• Family – Foster a family-like environment with guests and team members alike.
• Passion – Work with passion and enthusiasm every day.