WALK-IN WEDNESDAY
Interview on the spot!
Every Wednesday from 12 PM - 2 PM
2500 E. Devon Ave | Des Plaines , IL 60018
Free Parking / Free Shuttle from the Rosemont Blue Line Station
Job Description:
- Meet and greet customers promptly, courteously, and graciously, addressing customers by
name whenever possible. Learn the locals' names and recognize them when they come to the restaurant.
- Escort customers to tables and provide menus.
- Arrange parties or special services for customers.
- Answer phones; manage reservations and notes in Open Table; take and prepare to-go
orders, receive payment and bring food to customers when they arrive.
- Maintain a complete working knowledge of the menus, menu ingredients, and daily specials.
- Manager the door; maintain wait list, as appropriate; inform customers of approximate wait
time and where they can wait for a table; inform customers when their table is prepared.
- Manage customer complaints and dissatisfaction in a prompt and professional manner;
determine necessary adjustments; inform manager of complaint and resolution.
- Anticipate customers' needs by constantly scanning the room.
- Respond properly in any dining room emergency or safety situation.
- Monitor dining room serving stations for neatness and cleanliness.
- Inspect menus and lists to ensure their condition and appearance.
- Assist with initial setup and as needed reset of dining room, which includes moving chairs,
tables, silverware, and glassware.
- May perform other duties as assigned.
Qualifications:
- To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skills and/or
ability required.
- Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
- High School Diploma or GED or equivalent and at least one year of experience and/or working in
a customer service role; or an equivalent combination of education and experience.
Skills:
- Must be able to communicate effectively and professionally with customers both on the phone
and in person.
- Must maintain professionalism in high stress situations. Must be able to utilize
basic computer skills for data entry. Must be able to read and interpret basic documents.
Perks that Work!
- Medical, Dental, Vision, and Life Insurance
- 401K - 4% match to 5% Team Member Contribution
- $1 Daily Meals
- Earn up to 18 Days of Paid Time Off Your First Year
- Free Shuttle from Rosemont's Blue Line Station
- Free Parking On-Site
- Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren
- Tuition Reimbursement
- Fitness/Gym Reimbursement
- Community Volunteer Opportunities
- Leadership Training & Career Advancement Programs
- Team Member Exclusive Discounts