Introduction:
The Host will be responsible for greeting and seating guests, managing reservations, and providing excellent customer service to ensure that our guests have a memorable dining experience.
Responsibilities:
- Greet guests upon arrival and assist with seating them at their tables
- Manage reservations and waitlists using a computerized system
- Answer phone calls and respond to online inquiries in a timely and professional manner
- Handle guest complaints and concerns with grace and professionalism
- Help maintain a clean and organized dining room
- Other duties as assigned
Qualifications:
- Minimum 2 year's experience as a host or in a customer service role is preferred
- Strong communication and interpersonal skills
- Ability to multitask and handle a high-volume environment
- Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
- Flexibility to work evenings and weekends as needed
- Fluent in Italian preferred