SCOPE AND PURPOSE: Work effectively in greeting and coordinating guest’s arrival and seating in Food and Beverage outlets according to all El Encanto Standards. MAIN DUTIES AND RESPONSIBILITIES: - Highest standard of ensuring a positive guest experience and an organized service flow.
- Knowledge of restaurant operation and offerings.
- Assist in ensuring proper table settings, monitor general cleanliness of the guest areas ensuring aisles and walkways are kept clear.
- Knowledge of hotel history and statistics, and all daily meeting/events and location.
- Know all in-house VIP guests, daily specials, and wines by the glass
- Follow schedule, sidework and station assignments.
- Thorough menu knowledge
- Follow complete SOP details
- Points of service details:
- Take reservations
- Greet guests
- Seat guests
- Respond to guest requests
- Participate in shift staff roll call briefing.
- Completes assigned side work; Opening/running/closing
- Use utilities and resources in a responsible manner to control wastage.
- Communicate relevant information to the department, your line manager and across departments, as appropriate.
- Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately.
- Attend learning and development courses and complete eLearning modules, as required.
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