Communication Skills, Customer Relations, Detail Oriented, Housekeeping/Cleaning, Interpersonal Skills, Multitasking, Organizational Skills, Record Keeping, Restaurant, Telephone Skills
LOCATION
Stamford, CT
POSTED
18 days ago
Voted a Top Workplace and Top Pizza nationally, Colony Grill is looking for a guest-focused, skilled communicator to join our team! You will be welcoming and seating guests, and helping ensure they enjoy an exceptional overall experience, from entry to exit.
You are a natural people person who can quickly build rapport with guests and create a welcoming atmosphere. Detail-oriented and able to manage multiple priorities, you rely on your excellent organization and communication skills to create positive interactions for our team members and guests.
Responsibilities: Host Role
Greet incoming guests with exceptional hospitality and seat them efficiently.
Manage the flow of guests into the dining and bar areas, providing accurate wait times to incoming guests as appropriate.
Manage waiting areas and communicate consistently with waiting guests to support a positive experience prior to seating.
Assign guests to tables suitable for their needs and according to rotation so that flow of service remains seamless and properly paced.
Engage guests and ensure a smooth handoff to the service staff.
Assist with restaurant set-up and keep the host stand (and other high-traffic restaurant areas) clean, organized, and presentable for guests.
Takeout Role
Staff high-volume take-out section as scheduled/when needed.
Answer phones, recording orders accurately, while providing gracious service to takeout guests.
Operate cash register efficiently to accept payments for takeout orders.
Qualifications:
Confident, clear communication. Gracious, professional demeanor reflecting our hospitality-driven mission.
Friendly and customer-focused personality
Ability to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance.
Ability to clearly communicate guests’ needs to Servers, Bussers, Managers, etc.
Ability to clearly communicate on the telephone.
Must be able to carry trays, service items or supplies (10-30 lbs.)