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Description
The main responsibility of a host/hostess is to greet guests pleasantly, in a timely manner upon their arrival to the restaurant. The ultimate goal of a host/hostess is to welcome guests to their dining experience in a warm and friendly manner. The host/hostess will seat guests, present menus to guests, inform guests of their server, and answer any intermediary questions prior to the arrival of the server.
Responsibilities
- Greet and seat guests
- Present menus to guests
- Create and organize wait lists
- Manage floor plan
- Answer phone and answer any questions regarding the menu and restaurant
- Manage the call-ahead/reservation list in tandem with a manager
- Interact with guests as they leave the restaurant in order to ensure positive dining experience
Skills
- Strong verbal communication skills towards guests and coworkers
- Superb reading and writing skills in order to create wait list and decipher wait time
- Excellent organizational skills
- Multitask in a high volume setting
Working Conditions
- Be able to stand for the entirety of a scheduled shift
- Be able to reach, bend, and stoop frequently
- Be able to carry up to 15 lbs.
Education/Experience
- High school diploma or equivalent is preferred
- Prior restaurant experience is not required