Health & Wellbeing - company sponsored health and vision insurance
Professional Development
Role Purpose: Overall, the role of a host or hostess at Uptown Alley is vital to creating a positive first impression, managing guest flow, and facilitating an enjoyable dining experience for guests. Their responsibilities encompass various tasks aimed at ensuring efficient operations and exceptional customer service in the front-of-house.
Key Responsibilities:
Strategic and Financial Responsibilities
Upselling Opportunities
Table Optimization
Operational Responsibilities
Waitlist Management
Reservation Management
Efficiency and Resource Allocation
Customer Service Responsibilities
Customer Retention
Feedback and Improvement
Education & Qualifications:
Certifications in food safety and sanitation, such as ServSafe or Safe Food Handling
High School Diploma or Equivalent
Physical Stamina and Endurance-ability to stand for long periods, lift heavy objects, and perform repetitive tasks in a hot and demanding kitchen environment
Experience:
Desirable - Previous experience in a high volume restaurant
Skills & Competencies:
Customer Service Skills
Communication Skills Organizational Skills
Desirable - Problem-Solving Skills
Technological Proficiency
Guest Management Systems
Desirable - POS Systems
Personal Qualities:
Self starter- driven and motivated work ethic, the ability to be resilient, the ability to be adaptable, empathy, ability the strategic thinker, collaborative, customer focused, results-driven.
Languages:
English
Desirable - Spanish
Department: Operations/Culinary Location: On-Site Travel Required: No Working Pattern: Monday-Friday, Weekends, Nights, Holidays Reports To: General Manager/AGM Collaborates With: Management team, Administrative support Supports & Engages With: FOH, BOH
Numbers & Facts
Location
Surprise, AZ
Job Type
Full-time
Skills
Administrative Skillsunmatched
Communication Skillsunmatched
Culinary Operationsunmatched
Customer Relationsunmatched
Customer Retention/Renewalunmatched
Customer Support/Serviceunmatched
Energy Efficiencyunmatched
English Languageunmatched
Financial Managementunmatched
Financial Strategyunmatched
Food Safetyunmatched
Health Insuranceunmatched
Heavy Liftingunmatched
High School Diplomaunmatched
Operations Managementunmatched
Organizational Skillsunmatched
Point of Sale (POS) Systemsunmatched
Problem Solving Skillsunmatched
Resource Managementunmatched
Restaurantunmatched
Sanitationunmatched
ServSafe Certificationunmatched
Team Playerunmatched
Up-Sellingunmatched
Vision Planunmatched
Willing to Travelunmatched
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