• Surprise, Arizona
    24 days ago

    Job Description

    Benefits:
    • Fun and Exciting Work Environment
    • Culture & Community - engaging team events, monthly team recognition
    • 401k, Roth IRA
    • Financial Security - competitive salary, incentive bonus structure
    • Generous Paid Time Off Policies
    • Work-Life Balance - Flexible working schedule
    • Health & Wellbeing - company sponsored health and vision insurance
    • Professional Development
    Role Purpose:
    Overall, the role of a host or hostess at Uptown Alley is vital to creating a positive first impression, managing guest flow, and facilitating an enjoyable dining experience for guests. Their responsibilities encompass various tasks aimed at ensuring efficient operations and exceptional customer service in the front-of-house. 
     
    Key Responsibilities:
    • Strategic and Financial Responsibilities
      • Upselling Opportunities
      • Table Optimization
    • Operational Responsibilities
      • Waitlist Management
      • Reservation Management
      • Efficiency and Resource Allocation
    • Customer Service Responsibilities
      • Customer Retention
      • Feedback and Improvement
    Education & Qualifications:
    • Certifications in food safety and sanitation, such as ServSafe or Safe Food Handling
    • High School Diploma or Equivalent
    • Physical Stamina and Endurance-ability to stand for long periods, lift heavy objects, and perform repetitive tasks in a hot and demanding kitchen environment 
    Experience:
    • Desirable - Previous experience in a high volume restaurant
    Skills & Competencies:
    • Customer Service Skills
    • Communication Skills
      Organizational Skills
    • Desirable - Problem-Solving Skills
    • Technological Proficiency
      • Guest Management Systems
      • Desirable - POS Systems
    Personal Qualities:
    • Self starter- driven and motivated work ethic, the ability to be resilient, the ability to be adaptable, empathy, ability the strategic thinker, collaborative, customer focused, results-driven. 
    Languages:
    • English
    • Desirable - Spanish
    Department: Operations/Culinary
    Location: On-Site
    Travel Required: No
    Working Pattern: Monday-Friday, Weekends, Nights, Holidays
    Reports To: General Manager/AGM
    Collaborates With: Management team, Administrative support
    Supports & Engages With: FOH, BOH
    Compensation: $16.00 per hour




    Numbers & Facts

    LocationSurprise, Arizona
    Websitehttps://uptownalley.com/

    Skills

    • Administrative Skillsunmatched
    • Communication Skillsunmatched
    • Culinary Operationsunmatched
    • Customer Relationsunmatched
    • Customer Retention/Renewalunmatched
    • Customer Satisfactionunmatched
    • Customer Support/Serviceunmatched
    • Energy Efficiencyunmatched
    • English Languageunmatched
    • Financial Managementunmatched
    • Financial Strategyunmatched
    • Food Safetyunmatched
    • Gamingunmatched
    • Health Insuranceunmatched
    • Heavy Liftingunmatched
    • High School Diplomaunmatched
    • Musicunmatched
    • Operations Managementunmatched
    • Organizational Skillsunmatched
    • Point of Sale (POS) Systemsunmatched
    • Problem Solving Skillsunmatched
    • Resource Managementunmatched
    • Restaurantunmatched
    • Sanitationunmatched
    • ServSafe Certificationunmatched
    • Team Playerunmatched
    • Training Program Developmentunmatched
    • Training/Teachingunmatched
    • Up-Sellingunmatched
    • Vision Planunmatched
    • Willing to Travelunmatched

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