• Surprise, Arizona
  • $16 Per Hour
  • Autofill and Review
12 days ago

Job Description

Benefits:
  • Fun and Exciting Work Environment
  • Culture & Community - engaging team events, monthly team recognition
  • 401k, Roth IRA
  • Financial Security - competitive salary, incentive bonus structure
  • Generous Paid Time Off Policies
  • Work-Life Balance- Flexible working schedule
  • Health & Wellbeing - company sponsored health and vision insurance
  • Professional Development
Role Purpose:Overall, the role of a host or hostess at Uptown Alley is vital to creating a positive first impression, managing guest flow, and facilitating an enjoyable dining experience for guests. Their responsibilities encompass various tasks aimed at ensuring efficient operations and exceptional customer service in the front-of-house.  Key Responsibilities:
  • Strategic and Financial Responsibilities
    • Upselling Opportunities
    • Table Optimization
  • Operational Responsibilities
    • Waitlist Management
    • Reservation Management
    • Efficiency and Resource Allocation
  • Customer Service Responsibilities
    • Customer Retention
    • Feedback and Improvement
Education & Qualifications:
  • Certifications in food safety and sanitation, such as ServSafe or Safe Food Handling
  • High School Diploma or Equivalent
  • Physical Stamina and Endurance-ability to stand for long periods, lift heavy objects, and perform repetitive tasks in a hot and demanding kitchen environment 
Experience:
  • Desirable - Previous experience in a high volume restaurant
Skills & Competencies:
  • Customer Service Skills
  • Communication SkillsOrganizational Skills
  • Desirable - Problem-Solving Skills
  • Technological Proficiency
    • Guest Management Systems
    • Desirable - POS Systems
Personal Qualities:
  • Self starter- driven and motivated work ethic, the ability to be resilient, the ability to be adaptable, empathy, ability the strategic thinker, collaborative, customer focused, results-driven. 
Languages:
  • English
  • Desirable - Spanish
Department: Operations/CulinaryLocation: On-SiteTravel Required: NoWorking Pattern: Monday-Friday, Weekends, Nights, HolidaysReports To: General Manager/AGMCollaborates With: Management team, Administrative supportSupports & Engages With: FOH, BOH
Compensation: $16.00 per hour

Numbers & Facts

LocationSurprise, Arizona

Skills

  • Customer Relationsunmatched
  • Customer Retention/Renewalunmatched
  • Customer Satisfactionunmatched
  • Customer Support/Serviceunmatched
  • Energy Efficiencyunmatched
  • English Languageunmatched
  • Financial Managementunmatched
  • Financial Strategyunmatched
  • Food Safetyunmatched
  • Gamingunmatched
  • Health Insuranceunmatched
  • Heavy Liftingunmatched
  • High School Diplomaunmatched
  • Musicunmatched
  • Operations Managementunmatched
  • Point of Sale (POS) Systemsunmatched
  • Problem Solving Skillsunmatched
  • Resource Managementunmatched
  • Restaurantunmatched
  • Sanitationunmatched
  • ServSafe Certificationunmatched
  • Team Playerunmatched
  • Training Program Developmentunmatched
  • Training/Teachingunmatched
  • Up-Sellingunmatched
  • Vision Planunmatched

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