JOB SUMMARY: Transacts food and drink orders at POS (Toast) in person and by phone and suggestively sells drinks, appetizers, entrees and desserts. Responsible for accurate cash handling. Check orders for complete accuracy before items leave the restaurant. Performs side duties including, but not limited to, answering the phone, opening doors, cleaning work stations, expediting orders and running food. Stocks TOGO area. Follows TOGO packaging procedures. Maintains regular and consistent attendance and punctuality.
RESPONSIBILITIES: - Interacts verbally with all Guests creating a friendly and upbeat atmosphere. Greets Guests, explains signature items, tours the Guest through the menu using concise and articulate language; listens and responds to questions. Suggestively sells appetizer, entree and dessert menu items by offering specifics and using descriptive mouth watering adjectives when describing each item.
- Understands and accurately uses the P.O.S. (point of sale) system to clock-in/out, to process/input orders and complete end of shift procedures.
- Takes phone orders accurately. Answers phone within 3 rings in a pleasant, professional and friendly fashion.
- Completes assigned cleaning duties including emptying trashcans and verifying and maintaining clean restrooms every 30 minutes.
- Restocks service items as needed, (i.e., glasses, ice, to-go items, etc.) and cleans areas as needed.
Requirements
- Experience:
- Previous server or restaurant experience preferred
- Experience using Toast POS preferred
- Skills/Competencies/Certifications:
- Reading, writing, basic math and great communication skills required
- Ability to work in a team environment
- Ability to work calmly and effectively under pressure
- Must have problem solving abilities, be self-motivated, and organized
- Commitment to quality service, and food and beverage knowledge
- Handles multiple priorities; work under stress and exercise good judgment
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