Birmingham Pub is looking to add a Host/Hostess to our team. You will be the first impression for guests entering the restaurant, so we are looking for someone with a kind and inviting attitude. You will be responsible for greeting guests at the door, seating guests, taking reservations, answering phone calls, cleaning menus, and assisting elsewhere within the restaurant. In this role, you must have strong communication skills, as you will be talking to guests in person and on the phone often throughout your shift.
EMPLOYEE BENEFITS!
NEW EMPLOYEE BONUS ~EARN UP TO $750 IN BONUSES~ When you become a member of our team, you also receive the opportunity to earn up to $750 in bonuses based on achieving specific JVRG career milestones.
REFERRAL PROGRAM ~EARN UP TO $1,000~ As a current JVRG team member, you can earn up to $1,000 when you refer the perfect job candidate to one of our Michigan restaurants.
SCHOLARSHIP ~RECEIVE UP TO $2,000 FOR TUITION~ We support our team members pursuing their education by giving scholarships to those enrolled in a college, university, or trade school.
RESPONSIBILITIES:
- Maintains positive guest relations, including greeting guests with eye contact and a smile and wishing guests a fond farewell as guests depart, and offers excellent service to ensure a memorable guest experience
- Utilizes guests’ name throughout interaction, if known.
- Resolves guest complaints, ensuring guest satisfaction
- Seats guests, following proper rotation and accommodating all guest requests when possible
- Oversees daily restaurant reservations and pre-assigning seating
- Maintains a comprehensive knowledge of the restaurant’s sequence of service to assess table turns and accurately quote wait times and book reservations
- Oversees daily restaurant reservations using the reservation book and/or Table Management system(s), and manages the wait list to ensure seat times are timely and accurate (Open Table)
- Communicates with restaurant management regarding special orders, cake orders, and special requests
- Sets up Host Person station with necessary supplies, maintains cleanliness at all times, and answers restaurant telephone courteously and efficiently. Shuts down podium, and forwards phones to voice-loop at end of shift
- Maintains complete knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range, and dress code of the restaurant
- Maintains a comprehensive knowledge of menu and guest offerings, and accurately answers guest questions regarding all aspects of the restaurant
- Recognizes repeat and VIP customers, and anticipates their needs to provide an excellent guest experience
- Presents menus, and extends congenialities (non-alcohol and alcohol beverages), according to guidelines
- Must have excellent attendance and punctuality
- Uphold the integrity of the Joe Vicari Restaurant Group by demonstrating ethical behaviors