Benefits:
- Provides employees discounts to dine at all 1500+ Haidilao Hot Pot locations globally
- Provides on-site staff meal
- Provides medical insurance to qualified full-time employees
- Provides 401k match to qualified employees
- Provides Birthday gift and celebration
Host/Hostess responsibilities include greeting guests, providing accurate wait times. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure.
Physical Requirements:
- Ability to lift, carry, deliver and/or serve items weighing up to 20-40 pounds throughout an 6-8 hour shift
- Ability to stand and walk continually throughout an 6-8 hour shift
- Ability to serve needs of guest through verbal face-to-face interactions.
- Ability to bend, stoop and reach for products and items
- Ability to work to various temperature environment, for example low temperature in the refrigerator and high temperature in the cooking area
- Ability to work in loud areas, for example, the music for special performance
- Ability to attend work as scheduled, working various schedules and shifts throughout normal business hours
Education & Qualifications:
- High school diploma, or equivalent work experience.
- California Food Handler Certificate
- Previous host experience is preferred
- Fluent in English / Preferred languages: Mandarin and Spanish
Responsibilities:
- Able to acknowledge the guest with an enthusiastic welcome and sincere goodbye.
- Prepares/maintains a list of guests waiting to be Records guest name and number of guests in party. Provides estimate of waiting time. Notifies party when table comes available.
- Providing guests with menus and answering any initial questions.
- Responsible for crowd control at the door, managing proper seating rotation, and maintaining cleanliness in the front
- Responding to complaints and helping to resolve them.
- Seating guests at tables or in waiting areas.
- Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
- Position requires a high amount of courteous and professional communication with guests, managers, and fellow employees on the telephone or in face-to-face conversations.
- Engaging with guests to ensure they're happy with food and service.
- Answering phone calls, taking reservations and answering questions.
- Completes weekly maintenance duties, opening side work, and sets up the restaurant prior to opening.
- Work as a team, assisting all guests’ and team members’ needs and inquiries.
- Performs other related duties as assigned.
Benefits:
- Provides employees discounts to dine at all 1400+ Haidilao Hot Pot locations globally
- Provides on-site staff meal
- Provides medical insurance to qualified full-time employees
- Provides Birthday gift and celebration
Requirements:
- Thrive in a fast-paced environment with a focus on teamwork!
- Hardworking, professional dedication, strong interpersonal communication skills, and strong teamwork spirit
- Obtain the California Food Handler Certificate