Hot Role - Field Services Support

Hi,

I hope you are doing well. We are looking for a Field Services Support. Based on your experience, I believe this role could be a strong match for your background and career interests.
 
Title: Field Services Support
State Client
Location: Cedar Rapids, IA
Interview Type: Either Web Cam or In Person Interview
Onsite
 
Skills:

	Skill	Required / Desired	Amount	of Experience	Expertise Rating	Move
[ ]	Mobility: Ability to travel to various sites within the CRSA region of Iowa	Required	2	Years
[ ]	Availability: Participation in an on-call rotation as necessary to support critical business functions.	Required	2	Years
[ ]	Technical Literacy: Proficiency in ITSM systems, scripting for automation, and network hardware configuration.	Required	5	Years
[ ]	Endpoint Management: Ability to manage, patch, and maintain computer hardware, firmware, and peripherals (printers, scanners, etc.).	Required	2	Years
[ ]	Network Admin: Proficiency in installing & config physical networking equipment and monitoring Wide Area Network or external communication circuits	Required	2	Years
[ ]	Systems Diagnostics: Expertise in troubleshooting day-to-day technical issues for IT-specific systems and integrated components	Required	2	Years
[ ]	ITSM Proficiency: Experience using IT Service Management (ITSM) systems for inventory tracking, ticket management, and knowledge base documentation.	Required	2	Years

Essential Functions and Responsibilities
·       Regional Technical Support & Coordination (35%)
o   Provide timely, day-to-day technical support for site-specific IT systems and processes.
o   Travel within the CRSA region to deliver on-site assistance and meet local operational requirements.  No overnight travel required
o   Collaborate with local and remote IT teams to align technological solutions with specific business functions.
o   Act as a primary liaison for business units to support local resources containing IT components.
·       Endpoint Management & Automation (25%)
o   Manage and maintain local computer hardware, including peripherals and specialized site equipment.
o    Ensure all systems remain secure and functional through routine firmware patching and security software management.
o   Develop or modify automation and scripting to improve site-specific efficiency.
o   Maintain comprehensive inventory documentation within the ITSM system. Service Desk Plus, but other tool use is applicable.  SCCM and Zoho Endpoint Central.  Powershell
·       Application & Productivity Support (20%)
o   Manage desktop productivity suites, ensuring they are accessible and properly patched.
o   Maintain a functional understanding of site-specific applications, including installation and ongoing maintenance.
o   Document site-specific configurations and share knowledge with the Service Management team.
·       Network Infrastructure & Connectivity (10%)
o    Install and configure physical networking equipment and media following DOM-DoIT standards. Cisco and Meraki
o    Monitor site ICN circuits and external communication circuits to minimize downtime.
o    Communicate planned maintenance and outage status to site executives and management.
·       Administration & Compliance (10%)
o   Track all support activities and vendor-related issues via the DOM-DoIT ITSM system.
o   Produce step-by-step technical documentation and weekly status reports for projects and tasks.
o   Participate in on-call rotations and team meetings as required. PRN - infrequent
 Requirements
·       Mobility: Ability to travel to various sites within the CRSA region of Iowa. Contractor will need to enter into a car use agreement with DAS.
·       Availability: Participation in an on-call rotation as necessary to support critical business functions.
·       Technical Literacy: Proficiency in ITSM systems, scripting for automation, and network hardware configuration.
·       Endpoint Management: Ability to manage, patch, and maintain computer hardware, firmware, and peripherals (printers, scanners, etc.).
·       Network Admin: Proficiency in installing & config physical networking equipment and monitoring Wide Area Network or external communication circuits. Hands on installation; providing troubleshooting information to networking and server administrators; MS Teams phone experience may be of value
·       Systems Diagnostics: Expertise in troubleshooting day-to-day technical issues for IT-specific systems and integrated components
·       ITSM Proficiency: Experience using IT Service Management (ITSM) systems for inventory tracking, ticket management, and knowledge base documentation.
Note: Travel Requirements  -  Clean driving record over the past 7 years required. 
·      ·  ~100 mi at most/ 1.5 hr drive each way; Early orientation may require more travel, should settle out at 25%-30%·  - Contractor will use state fleet vehicle for travel.

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Best Regards,
Faizan Shakeel
Technical Recruiter & HR Partner | Syntricate Technologies Inc.
Work: +1 781-745-8137
Email ID: faizan@syntricatetechnologies.com
Website: www.syntricatetechnologies.com
Office: 2 Bridgeview Cir #8-14A, Tyngsborough, MA 01879
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