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Hot Role - Field Services Support

Syntricate Technologies Inc

Cedar Rapids, IA

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JOB DETAILS
SKILLS
Alliance/Partner Marketing, Automation, Business Support, Computer Firmware, Computer Maintenance, Customer Support/Service, DOM (Document Object Model), Desktop PC, Document Scanners, Documentation, Driver's License, Hardware Configuration Management, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Knowledge Base, LinkedIn, Literacy, Microsoft Windows Phone, Network Administration/Management, Network Configuration Management, Network Monitoring, Network System Hardware, On Call, On Site Support, Peripheral Hardware, Power Outages, Printers, Productivity Management, Scripting (Scripting Languages), Security Patches, Security Software, Software Installation, Software Patches, Status Reports, Systems Administration/Management, Technical Recruiting, Technical Support, Technical Writing, Time Management, Vehicle Fleets, Wide Area Network (WAN), Willing to Travel
LOCATION
Cedar Rapids, IA
POSTED
30+ days ago
Hi,

I hope you are doing well. We are looking for a Field Services Support. Based on your experience, I believe this role could be a strong match for your background and career interests.
 
Title: Field Services Support
State Client
Location: Cedar Rapids, IA
Interview Type: Either Web Cam or In Person Interview
Onsite
 
Skills:
 SkillRequired / DesiredAmountof ExperienceExpertise RatingMove
[ ]Mobility: Ability to travel to various sites within the CRSA region of IowaRequired2Years  
[ ]Availability: Participation in an on-call rotation as necessary to support critical business functions.Required2Years  
[ ]Technical Literacy: Proficiency in ITSM systems, scripting for automation, and network hardware configuration.Required5Years  
[ ]Endpoint Management: Ability to manage, patch, and maintain computer hardware, firmware, and peripherals (printers, scanners, etc.). Required2Years  
[ ]Network Admin: Proficiency in installing & config physical networking equipment and monitoring Wide Area Network or external communication circuitsRequired2Years  
[ ]Systems Diagnostics: Expertise in troubleshooting day-to-day technical issues for IT-specific systems and integrated componentsRequired2Years  
[ ]ITSM Proficiency: Experience using IT Service Management (ITSM) systems for inventory tracking, ticket management, and knowledge base documentation. Required2Years  
Essential Functions and Responsibilities
·       Regional Technical Support & Coordination (35%)
o   Provide timely, day-to-day technical support for site-specific IT systems and processes.
o   Travel within the CRSA region to deliver on-site assistance and meet local operational requirements.  No overnight travel required
o   Collaborate with local and remote IT teams to align technological solutions with specific business functions.
o   Act as a primary liaison for business units to support local resources containing IT components.
·       Endpoint Management & Automation (25%)
o   Manage and maintain local computer hardware, including peripherals and specialized site equipment.
o    Ensure all systems remain secure and functional through routine firmware patching and security software management.
o   Develop or modify automation and scripting to improve site-specific efficiency.
o   Maintain comprehensive inventory documentation within the ITSM system. Service Desk Plus, but other tool use is applicable.  SCCM and Zoho Endpoint Central.  Powershell
·       Application & Productivity Support (20%)
o   Manage desktop productivity suites, ensuring they are accessible and properly patched.
o   Maintain a functional understanding of site-specific applications, including installation and ongoing maintenance.
o   Document site-specific configurations and share knowledge with the Service Management team.
·       Network Infrastructure & Connectivity (10%)
o    Install and configure physical networking equipment and media following DOM-DoIT standards. Cisco and Meraki
o    Monitor site ICN circuits and external communication circuits to minimize downtime.
o    Communicate planned maintenance and outage status to site executives and management.
·       Administration & Compliance (10%)
o   Track all support activities and vendor-related issues via the DOM-DoIT ITSM system.
o   Produce step-by-step technical documentation and weekly status reports for projects and tasks.
o   Participate in on-call rotations and team meetings as required. PRN - infrequent
 Requirements
·       Mobility: Ability to travel to various sites within the CRSA region of Iowa. Contractor will need to enter into a car use agreement with DAS.
·       Availability: Participation in an on-call rotation as necessary to support critical business functions.
·       Technical Literacy: Proficiency in ITSM systems, scripting for automation, and network hardware configuration.
·       Endpoint Management: Ability to manage, patch, and maintain computer hardware, firmware, and peripherals (printers, scanners, etc.).
·       Network Admin: Proficiency in installing & config physical networking equipment and monitoring Wide Area Network or external communication circuits. Hands on installation; providing troubleshooting information to networking and server administrators; MS Teams phone experience may be of value
·       Systems Diagnostics: Expertise in troubleshooting day-to-day technical issues for IT-specific systems and integrated components
·       ITSM Proficiency: Experience using IT Service Management (ITSM) systems for inventory tracking, ticket management, and knowledge base documentation.
Note: Travel Requirements  -  Clean driving record over the past 7 years required. 
·      ·  ~100 mi at most/ 1.5 hr drive each way; Early orientation may require more travel, should settle out at 25%-30%·  - Contractor will use state fleet vehicle for travel.

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Best Regards,
Faizan Shakeel
Technical Recruiter & HR Partner | Syntricate Technologies Inc.
Work: +1 781-745-8137
Email ID: faizan@syntricatetechnologies.com
Website: www.syntricatetechnologies.com
Office: 2 Bridgeview Cir #8-14A, Tyngsborough, MA 01879
MBE Certified | E-Verified | EEO Firm

About the Company

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Syntricate Technologies Inc

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