Sign upLog in
Front Desk Jobs in Baltimore, MD

Hotel Assistant Front Desk Manag"]) self.__next_f.push([1,"er

Renaissance Baltimore Harborplace Hotel

Baltimore, MD

Apply
JOB DETAILS
SKILLS
Administrative Skills, Business Administration, Communication Skills, High School Diploma, Hospitality and Tourism, Hotel Management, Housekeeping/Cleaning, Interpersonal Skills, Leadership, Office Management, Operations, Operations Management, People Management, Performance Analysis, Performance Reviews, Physical Demands, Property Management, Resolve Customer Issues, Revenue Growth, Revenue Management, Up-Selling
LOCATION
Baltimore, MD
POSTED
Today
Description

The Assistant Front Office Manager (AFOM)supports the Front Office Manager in supervising daily operations, guest services, and staff at a hotel's front desk. Key responsibilities include handling guest complaints, managing check-ins/check-outs, scheduling staff, ensuring brand standards, and stepping in during the manager's absence.

Responsibilities

• Operational Leadership: Manage daily front desk operations, including guest registration, room assignments, and checkout procedures.
• Guest Relations: Resolve high-level guest complaints efficiently to ensure satisfaction.
• Staff Supervision: Supervise, train, and schedule front desk staff, bell/door staff, and concierge.
• Administrative Duties: Assist with payroll, performance evaluations, and reporting.
• Revenue Management: Assist in maximizing room revenue through upselling and monitoring room rates.
• Collaboration: Coordinate with Housekeeping, Maintenance, and Security departments to ensure seamless guest service.

Qualifications

• Education: A high school diploma or GED is required; a bachelor's degree in Hospitality or Business Administration is preferred.
• Experience: 2-3 years of front desk or guest services experience, often with prior supervisory experience.
• Skills: Strong leadership, communication, and interpersonal skills, along with proficiency in hotel property management systems (PMS).
• Physical Demands: Ability to stand for long periods and work flexible hours, including weekends and holidays.

About the Company

R

Renaissance Baltimore Harborplace Hotel

Resume Resources

Free Resume TemplatesFree Resume Builder

Similar Job Searches

Receptionist JobsRemote AdministrationEntry Level Administration