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Skills
Customer Support/Serviceunmatched
Resolve Customer Issuesunmatched
Salesunmatched
Description
Responsibilities:
Sell rooms utilizing excellent customer service skills and yield management
Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner
Complete all registration forms and computer input
Retrieve and distribute room keys
Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures
Communicate with Executive Hosts regarding hotel stays.
Utilize computer to run necessary reports
Balance all transactions at the end of shift (audit out)
Operate manual procedures in the event of computer failure
Other duties as assigned by management
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.