Hotel Facilities Lead Supervisor

Job Summary
Our client is seeking a Facilities Lead Supervisor to ensure their scenic glamping property near a major national park remains operational, safe, and well-maintained for guests. The site includes glamping tents with private amenities (showers, toilets, wood-burning stoves) and facilities such as a laundry, restaurant, communal bathhouses, storage, and team housing. Reporting to the General Manager and coordinating with the Regional Facilities Manager, this year-round, non-exempt role involves leading, training, and supporting the Facilities Team in all maintenance tasks.

Responsibilities

• Respond quickly and effectively to changing property situations
• Solve problems safely and efficiently
• Set clear expectations for the team in all operational areas
• Maintain professional communication with internal and external contacts
• Address guest and team issues promptly
• Interview candidates and collaborate with the GM on hiring decisions
• Participate in team member performance reviews and corrective actions
• Delegate and prioritize tasks for the facilities team alongside the General Manager
• Operate the camp independently when GM or AGM are unavailable
• Streamline processes for efficiency and effective resource use
• Build and maintain relationships with local businesses and communities
• Support growth and development of the team
• Develop, evaluate, and report on NPS and eNPS action plans
• Manage the Facilities budget, tracking purchases and expenses to meet financial goals
• Oversee and perform routine and preventive maintenance for property infrastructure, tents, and equipment
• Contribute to planning capital projects and purchases throughout the year
• Lead cross-departmental collaboration to create a cohesive environment
• Foster a guest-focused, positive work atmosphere
• Ensure implementation, updates, and maintenance of camp SOPs and expectations
• Collaborate with camp management and corporate team members
• Assist with maintenance of staff housing as needed
• Effectively prioritize and delegate tasks
• Participate in both camp-level and company-wide meetings
• Submit high-quality work on time
• Support company sustainability initiatives
• Perform other duties as assigned

Competencies

• Effective Communication
• Adaptability
• Decision-Making
• Initiative
• Fostering Learning and Development
• Inspiring Others
• Planning and Organizing

Working Conditions

• Ability to stand and move for extended periods
• Ability to work outdoors in varying weather conditions, including extreme temperatures
• Walking on uneven or slippery surfaces
• Frequent bending, stooping, twisting, and reaching
• Consistent grasping and manipulating of objects
• Ability to lift up to 50 pounds independently
• Capable of communicating with guests and team members and operating handheld and desktop devices

Preferred Qualifications

• High School Diploma or GED
• At least 2 years of maintenance technician experience, with 1 year in a supervisory role
• Experience with infrastructure systems (plumbing, septic, gas, electrical, generators, landscaping, road and well maintenance)
• Assist GM in building the annual maintenance department budget
• Capable of fulfilling duties in the absence of GM and AGM
• Strong customer service commitment
• Goal-oriented, results-driven, with excellent interpersonal and communication skills
• Friendly, enthusiastic, and positive demeanor
• Demonstrates sound judgment, follows directions, and takes decisive action
• Familiar with and able to train others on company policies, practices, and procedures
• Strong organizational skills for multitasking
• Ability to work independently and meet project deadlines
• Proficiency in Microsoft Office Suite
• Participation in ongoing educational and training opportunities

Note: This job description may not cover all assigned duties and responsibilities, and it may be updated at any time at the discretion of our Client.