We are looking for a full time (32 - 40 hours/week) Hotel Guest Services Representative at the Motel 6/Studio 6 Tucson North hotel off Camino de Oeste Rd near Ina Road and Interstate 10. Candidates must be able to work flexible shifts, either 6a-2p or 2p-10p and be available on weekends. Bilingual is a plus.
Responsibilities:
Register and assign rooms to guests
Confirm phone and online reservations
Respond to guest needs, requests, and complaints
Collect payments
Keep accurate records of occupied rooms and guests
Communicate pertinent guest information to hotel departments
Qualifications:
Previous experience in customer service, hotel front desk service, or other related fields
Ability to build rapport with guests
Strong organizational skills
Excellent written and verbal communication skills
Duties include:
Greet guests with a welcoming smile and friendly demeanor
Perform all guest check-in and check-out procedures
Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
Collect payment for room charges and other fees
Answer phones and direct calls to appropriate personnel
Check and send emails
Make and confirm reservations
Maintain a clean and tidy workspace at all times
Inform guests of hotel amenities and offerings
Be informed and up-to-date on all types of room accommodation and availability
Communicate with housekeeping, maintenance, and other staff as necessary
Provide local information on restaurants, special sites, activities, etc.
Resolve customer complaints and problems calmly and effectively
Notify management of any serious issues that you cannot resolve
Take and deliver messages for guests
Maintain a friendly, personable disposition
Perform various clerical tasks as needed (sorting mail, paper filing, etc.)
Numbers & Facts
Location
Tucson, AZ
Job Type
Full-time
Skills
Administrative Skillsunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Hospitality and Tourismunmatched
Housekeeping/Cleaningunmatched
Mail Processingunmatched
Multilingualunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Record Keepingunmatched
Resolve Customer Issuesunmatched
Restaurantunmatched
Telephone Skillsunmatched
Writing Skillsunmatched
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