Hotel Front Desk Agent

 **Job Summary:**

We are looking for a friendly, organized, and customer-focused **Front Desk Agent** to be the first point of contact for our guests. The ideal candidate will provide exceptional service, handle check-in/check-out procedures smoothly, and ensure a welcoming experience throughout each guest’s stay.

 **Key Responsibilities:**

* Greet guests warmly and professionally upon arrival and departure

* Check guests in and out efficiently, ensuring accurate entry of information

* Answer phone calls, respond to guest inquiries, and make reservations

* Manage room assignments and accommodate guest preferences when possible

* Handle guest complaints or issues promptly and courteously, escalating as needed

* Process payments, issue room keys, and maintain guest accounts

* Provide information about hotel services, local attractions, and travel directions

* Coordinate with housekeeping and maintenance to ensure room readiness

* Maintain a clean and organized front desk area

* Follow all hotel policies, procedures, and safety standards

 **Qualifications:**

* High school diploma or equivalent required; hospitality experience preferred

* Previous experience in customer service or front desk roles a plus

* Proficient in Microsoft Office and basic computer systems; knowledge of \[PMS system, e.g., Opera or Cloudbeds] is a plus

* Excellent communication and interpersonal skills

* Ability to multitask, stay organized, and remain calm under pressure

* Professional appearance and a positive attitude

* Flexible availability, including weekends, evenings, and holidays

* Bilingual or multilingual abilities are a plus

 **Benefits (optional):**

* Competitive pay

* Employee discounts on hotel stays and services

* Opportunities for advancement and training