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Hotel Front Desk Agent

Four Points by Sheraton

Novi, MI

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JOB DETAILS
SKILLS
Card Processing, Communication Skills, Customer Support/Service, Data Entry, Hospitality and Tourism, Housekeeping/Cleaning, Interpersonal Skills, Lift/Move 25 Pounds, Multitasking, Organizational Skills, Physical Demands, Problem Solving Skills, Record Keeping, Safety Process, Safety Standards, Special Offers, Systems Maintenance, Telephone Skills, Typing
LOCATION
Novi, MI
POSTED
13 days ago
Benefits:
  • Employee discounts
  • Paid time off

Position Summary


The Front Desk Agent is responsible for providing outstanding guest service and ensuring a positive guest experience from check-in to check-out. This role serves as the first point of contact for guests and plays a key role in maintaining smooth front desk operations while promoting a welcoming and professional hotel environment.


Key Responsibilities


  •  Welcome guests and provide efficient check-in and check-out services 
  •  Answer phone calls, emails, and guest inquiries in a professional manner 
  •  Process reservations, cancellations, room assignments, and payment transactions 
  •  Provide guests with information about hotel amenities, services, and local attractions 
  •  Resolve guest concerns and complaints promptly and courteously 
  •  Maintain accurate guest records and update reservation systems 
  •  Coordinate with housekeeping and maintenance departments to ensure guest satisfaction 
  •  Handle cash, credit card transactions, and daily balancing procedures 
  •  Promote hotel services, upgrades, and special offers when appropriate 
  •  Maintain a clean, organized, and professional front desk area 
  •  Follow hotel policies, procedures, and safety standards 
Qualifications


  •  High school diploma or equivalent required 
  •  Previous customer service or hospitality experience required
  •  Strong communication and interpersonal skills 
  •  Basic computer and data entry skills 
  •  Ability to multitask and work in a fast-paced environment 
  •  Professional appearance and positive attitude 
  •  Strong problem-solving and organizational abilities 
  •  Flexible schedule, including evenings, weekends, and holidays 
Physical Requirements


  •  Ability to stand for extended periods 
  •  Ability to lift up to 25 pounds occasionally 
  •  Ability to perform repetitive tasks such as typing and phone communication 
Work Schedule


  •  Full-time
  •  Shifts may include mornings, evenings, weekends, and holidays 
Compensation & Benefits


  •  Competitive hourly wage 
  •  Employee discounts on hotel stays 
  •  Paid time off and holiday pay
  • Career growth opportunities within the hospitality industry 

About the Company

F

Four Points by Sheraton

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