Hotel Front Desk Agent

Position Overview

The Front Desk Agent at Avalon Palm Springs serves as the welcoming face of the hotels, creating memorable first impressions and ensuring an exceptional guest experience from arrival to departure. This role is responsible for greeting guests, managing check-ins and check-outs, handling reservations, and assisting with inquiries in a warm, professional, and efficient manner. As the hub of guest communication, the Front Desk Host works closely with all departments to ensure seamless service and uphold the standards of Proper Hospitality.

Essential Duties and Responsibilities

Guest Services & Experience

• Greet and welcome all guests with warmth, professionalism, and attentiveness.
• Perform accurate and efficient check-in, check-out, and cashiering procedures.
• Respond to guest inquiries and resolve complaints with courtesy, urgency, and discretion.
• Provide information on hotel amenities, services, and local attractions to enhance guest stays.
• Coordinate special requests, such as room preferences, transportation, or dining reservations.

Reservations & Communication

• Manage reservations and room assignments to maximize occupancy and guest satisfaction.
• Answer and direct phone calls in a courteous and professional manner.
• Communicate effectively with housekeeping, maintenance, and other departments to ensure guest needs are met promptly.
• Maintain accurate records of guest accounts, charges, and payments.

Operational Excellence

• Ensure the front desk area is clean, organized, and welcoming.
• Follow established cash handling and credit policies with precision and accountability.
• Assist with nightly audit processes when needed.
• Support other team members and contribute to a collaborative, service-driven environment.

Attendance & Professionalism

• Arrive on time for scheduled shifts, in proper uniform, and ready to work.
• Adhere to all rest and meal break standards, as well as the company's attendance and punctuality policies.
• Maintain a professional demeanor, grooming, and appearance in line with company standards.

Safety & Compliance

• Adhere to all hotel policies, procedures, and safety standards.
• Protect guest privacy and confidentiality in accordance with company and legal standards.
• Immediately report any suspicious activity, security concerns, or maintenance issues.

Physical Demands

• Standing and walking for extended periods (up to 8 hours per shift).
• Frequent use of computers, telephones, and office equipment.
• Occasional bending, reaching, or lifting items up to 20 lbs. (e.g., luggage, office supplies).
• Ability to maintain focus and composure in a fast-paced environment.

Education and Experience

• Previous front desk, concierge, or guest service experience preferred.
• Proficiency with property management systems strongly preferred.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and remain calm under pressure.
• Flexible availability, including evenings, weekends, and holidays.

Certifications

• Must obtain and maintain a valid Responsible Beverage Server (RBS) certificate throughout employment, in compliance with California state law.

About Avalon PS HM, LLC

Avalon PS HM, LLC is a dynamic and diverse team of passionate individuals united by a shared love for hotels and the art of hospitality. Our philosophy is straightforward: excellence is our standard, and anything less simply doesnt meet our expectations. We actively seek out the best talent, both from within the industry and beyond, to join us as we build a new kind of lifestyle hospitality company-one inspired by timeless traditions and focused on innovation. The work we do is challenging and fast-paced, but it's also incredibly rewarding.

Ingleside Estate

At the historic Ingleside Estate & Melvyn's Restaurant, an old Hollywood glamour runs deep: Built in the 1920's for the heirs to the Pierce Arrow Automobile Company, it was later purchased in 1935 by Palm Springs pioneer Ruth Hardy. Through the years, Ingleside served as a Palm Springs escape for A-list names including Frank Sinatra, Marlon Brando, Marilyn Monroe, and Elizabeth Taylor, with a legacy thats still felt in its serene, hedge-lined grounds. A relaxed elegance is palpable throughout the 30 Spanish Revival rooms and suites, and on the lush lawn with pool and hot tub. The iconic dining experience of Melvyn's restaurant and lounge completes this picturesque setting to play and escape it all.

Equal Opportunity Employer

At Avalon PS HM, LLC, we are committed to providing equal employment opportunities to all employees and applicants. We make decisions based on merit, regardless of race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other characteristic protected by federal or state law. We utilize E-Verify to verify the identity and employment eligibility of all new hires.

Fair Chance Hiring

In compliance with local Fair Chance Hiring Ordinances, Avalon PS HM, LLC will consider qualified applicants with criminal histories on an individualized basis, ensuring fair treatment and equal opportunity for all.