Hotel Front Desk Agent (Part-Time)

Position Summary

Essential Duties & Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Complete guest check-in and check-out procedures accurately and efficiently.
• Answer phone calls and respond to guest inquiries in a courteous and timely manner.
• Provide information regarding resort amenities, dining options, activities, and local attractions.
• Handle guest requests, concerns, and special accommodations with professionalism and urgency.
• Process reservations, room changes, and billing transactions accurately.
• Maintain guest confidentiality and protect sensitive information.
• Coordinate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure guest satisfaction.
• Monitor room availability and communicate occupancy updates as needed.
• Maintain a clean, organized, and welcoming front desk area.
• Adhere to Forbes Travel Guide standards and company service expectations.
• Assist with other duties and special projects as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous hospitality, customer service, or front desk experience preferred.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office and hotel property management systems preferred.
• Ability to work in a fast-paced environment while maintaining a positive attitude.
• Flexible schedule, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Ability to use a computer and telephone for prolonged periods.

Why Join The Inn & Club at Harbour Town?

• Opportunity to work at a Forbes Four-Star luxury property.
• Professional development and growth opportunities.
• Team-oriented environment focused on exceptional guest experiences.
• Competitive pay and employee benefits.