Hotel Front Desk Associate

TBest Services Inc. is seeking a professional and customer-focused Hotel Front Desk Associate for our hospitality client in the Belcamp / Bel Air, MD area.

The Hotel Front Desk Associate is responsible for providing a positive guest experience from arrival to departure. This role handles guest check-ins and check-outs, reservations, phone calls, payments, guest requests, and communication with housekeeping and management. The ideal candidate is dependable, organized, professional, and comfortable working in a fast-paced hotel environment.

Key Responsibilities

• Greet guests in a professional, friendly, and respectful manner.
• Check guests in and out according to hotel procedures.
• Verify guest reservations, identification, payment information, and room details.
• Assign rooms, issue room keys, and provide hotel information to guests.
• Answer phone calls and respond to guest questions, requests, and concerns.
• Handle reservations, cancellations, room changes, and guest service requests.
• Process payments, deposits, receipts, and other front desk transactions.
• Maintain accurate guest records, shift notes, and front desk reports.
• Communicate with housekeeping regarding room status, arrivals, departures, stayovers, and special requests.
• Monitor lobby and front desk areas to ensure they remain clean, organized, and presentable.
• Assist with basic guest service needs, including directions, local information, hotel amenities, and general support.
• Report maintenance issues, guest complaints, safety concerns, or unusual incidents to management.
• Follow hotel policies for guest privacy, cash handling, safety, and customer service.
• Support other hotel departments as needed to maintain smooth daily operations.
• Perform other related duties as assigned.

Requirements

• Previous hotel front desk, hospitality, customer service, retail, or administrative experience preferred.
• Strong communication and professional phone skills.
• Basic computer skills and ability to learn hotel reservation systems.
• Ability to multitask and stay organized during busy periods.
• Strong attention to detail when handling reservations, payments, and guest information.
• Professional appearance and positive guest service attitude.
• Reliable attendance and punctuality.
• Ability to work independently and as part of a team.
• Availability to work weekends, holidays, evenings, and flexible shifts as needed.

Preferred Qualifications

• Previous hotel front desk experience.
• Experience with hotel reservation systems is a plus.
• Cash handling or payment processing experience.
• Ability to resolve guest concerns calmly and professionally.
• Bilingual skills are a plus but not required.