Hotel Front Desk Clerk

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:

$22 - $24 hourly depending on experience

Responsibilities:

• Work with the housekeeping staff to ensure rooms are ready for new guests
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Mitigate customer complaints as needed
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

Qualifications:

• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• High school diploma, GED, or equivalent
• 1+ year of hotel industry experience or related job preferred
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations

About Company

Located near Montana State University, Comfort Inn Bozeman sits in the heart of Montana’s fourth-largest city. Whether you’re here for adventure or family-friendly fun, Bozeman offers a wide range of attractions and events to enjoy year-round.

As part of the Choice Hotels International family, our hotel is focused on delivering a great guest experience through clean, comfortable rooms and a strong reputation for service. We take pride in our connection to the local community and know that our success comes from the relationships we’ve built here.

Comfort Inn Bozeman is managed by a Utah-based hotel management company that puts people and culture first. Our team is driven by a shared commitment to hospitality and consistently delivering a positive experience for every guest.