Hotel Front Desk Manager

Frontier Hospitality Group

Bettendorf, IA

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JOB DETAILS

SKILLS

Accounting Close, Accounts Receivable Processing, Coaching, Communication Skills, Competitive Analysis/Strategy, Computer Maintenance, Continuous Improvement, Cost Control, E Programming Language, English Language, Franchise Management, High School Diploma, Hotel Management, Lift/Move 50 Pounds, Marketing, Microsoft Office, Multitasking, Office Management, People Management, Point of Sale (POS) Software, Process Improvement, Reconciliation, Revenue Management, Systems Administration/Management, Time Management

LOCATION

Bettendorf, IA

POSTED

1 day ago

Courtyard by Marriott in Bettendorf is adding a Front Desk Manager to our team! Who We Are Frontier Hospitality Group has been locally owned since 1950. We operate eight hotels across three fantastic brands and our growth keeps climbing. We believe in a work/life harmony that fits our employees' lifestyles. Whether that means you want to work two days or five we've got you covered. About the Role Be the first impression that stays. As our Front Desk Office Manager, you'll lead every aspect of the guest experience - from seamless check-in to genuine, memorable service. You'll set the tone for our hotel and inspire a team to deliver excellence every single day. What You'll Do Own all Front Office operations - guest registration, room inventory, service standards, cost controls, and marketing initiatives. Hire, train, schedule, and coach a team of up to 15 Guest Service Agents, building a culture of high performance and hospitality. Resolve guest concerns promptly and professionally; monitor satisfaction trends and drive continuous improvement. Manage franchise systems, GDS, and all booking channels; oversee revenue capture and competitive analysis. Maintain all hardware, software, and point-of-sale equipment; ensure team knowledge is always current. Oversee audit procedures, accounts reconciliation, month-end processes, and A/R transfers. Uphold hotel safety, security, and confidentiality standards at all times. Benefits Upon hire, you will be eligible for a comprehensive benefits package including medical, vision, dental, voluntary life insurance, short-term disability, and a flexible spending account. You will also receive vacation and sick time, plus hotel discounts through Frontier Hospitality Group and Marriott. What We're Looking For High school diploma/GED required; hospitality degree preferred 2+ years of hotel supervisory or management experience Proficient in Microsoft Office Suite; experience with GDS and hotel franchise systems Additional Requirements Ability to stand, walk, and remain physically active for the majority of the shift. Ability to lift or carry items up to 50 lbs occasionally. Strong multitasking, time management, and English communication skills. Availability for nights, weekends, and holidays as needed. Courtyard - Bettendorf is located at 907 Utica Ridge Place, Bettendorf, IA 52722 EOE/AA/Disabled Veteran - Frontier Hospitality Group is an Equal opportunity Employer and participates in the E-Verify program to verify the employment eligibility of all new hires. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://courtyardmarriottbettendorf.isolvedhire.com/jobs/1790922-572353.html

About the Company

Frontier Hospitality Group

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