Hotel Industry, Emergency Procedures, Card Processing, Auditing, Hotel Reservation, Hospitality and Tourism, PBX Operator, Copying Machines, Credit Cards, Telephone Skills, Transaction Processing/Management, Office Equipment, Time Management, Lift/Move 50 Pounds, Billing, Housekeeping/Cleaning
3 years of Front Office/Guest Service experience preferred. Must speak fluent English. Other languages preferred.
- Welcomes and registers guests in a polite and efficient demeanor
- Assigns rooms to meet guests needs as permissible
- Obtains required credit and payment information from guests
- Coordinates with team members to exceed guest expectations
- Provides detailed information about the hotel and surrounding establishments
- Coordinates with housekeeping for special requests, late checkouts, and room changes
- Receives and relays guest messages
- Answers telephone calls and guest questions in a warm, responsive manner
- Maintains cleanliness of equipment in work areas
- Other duties as assigned
Paid Time-Off, Flexible Schedule, Life Insurance, Merchandise Discounts, 401K Match, Employee Referral Program, Paid Sick Days, 401K, Medical, Dental, Vision
At Premier Hospitality Hotels we want our guests to relax and be themselves. In turn this position requires a candidate to:
- Be you by being natural, professional and personable in the way you are with people
Get ready by taking notice and using your knowledge so that you are prepared for anything. - Show you care by being thoughtful in the way you welcome and connect with guests
- Take action by showing initiative, taking ownership and going the extra mile
- Represent the hotel to the guest throughout all stages of the guest's stay, accommodating special requests whenever possible.
- Works closely with the housekeeping and maintenance department.
- Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
- Knows the location and types of available rooms as well as the activities and services of the property.
- Performs cashiering tasks like bill / invoice settlement, posting charges to the guest rooms.
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Premier Hospitality VII, LLC