Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! We are looking for people with open availability who can work nights and weekends. You'll welcome guests, managetheir account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Communicate with housekeeping to make sure guest rooms are ready • Bookkeeping: keep accurate records of all hotel guest account information • Handle customer complaints as necessary • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs Qualifications: • Has previous experience or working knowledge of Microsoft Office and reservation management systems • High school diploma, GED, or equivalent • Comfortable taking telephone calls and mitigating stressful situations • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills Compensation: $14 - $16 hourly
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