Administrative Skills, Billing, Communication Skills, Customer Support/Service, High School Diploma, Multilingual, Needs Assessment, Presentation/Verbal Skills, Resolve Customer Issues, Telephone Skills, Time Management
Hotel Front Desk Mission Statement
"To provide guest with an exceptional hotel experience by providing a pleasant check in, within a timely manner, while accommodating any special requests to meet all of their traveling needs.
Starting Hourly Rate $17.00hr.
Hotel Front Desk Clerk duties and responsibilities
Hotel Front Desk Clerks provide the guest with an exceptional and accommodating hotel experience. Hotel Front Desk Clerks have the following responsibilities:
- Check in guests & provide them with directions to their room
- Inform guests of all on-site amenities and any relevant information that is needed to use them
- Answering phones professionally
- Create reservations over the phone and in person
- Handle and resolve guest complaints
- Invoice and bill guests for their stay and services used
- Communicate with guests to better understand their individual needs to provide them with the best service possible
- From time to time, performs Administrative & clerical work as requested.
Hotel Front Desk Clerk skills and qualifications
A successful Hotel Front Desk Clerk will have various prerequisite skills and qualifications, including:
- Minimum of High School diploma
- Basic knowledge of computers. - use computers to check in guests, create invoices and manage online bookings
- Customer service skills
- Strong verbal and nonverbal communication skills
- Superior listening skills
- Front desk experience recommended
Requirements
- Standing for long periods of time
- Flexible working hours -schedule (8A-4P; 4P-12A; 12A-8A; and in between shifts when needed)
- Working Holidays and Weekends
- Bilingual is a plus
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