Hotel Front Office Night Auditor

Description

Job Overview:

In addition to performing routine Front Desk tasks (check-in & checkout), hotel Night Auditors perform a vital role on 3^rd shift in closing the business day in the property management system and rolling the date to keep the system current.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Projects a positive image
• Greets all guests
• Initiates the Night Audit process of closing the financial day and rolling the date in the PMS
• Generates reports for various team members as directed
• Processes no-show reservations   
• Performs hotel check-in and checkout transactions
• Enrolls guests in player’s club, generate cards upon demand
• Disseminates information to guests regarding the property, hotel, promotions, etc.
• Performs miscellaneous tasks – cash handling, check authorizations, faxing , copying
• Maintains cash drawer, drops cash as required, submits supporting documentation 
• Answers telephones, routing calls as necessary
• Actively resolves guest issues and disputes
• Reports guestroom issues to Maintenance
• Re-stocks Front Desk supplies
• Keeps work area clean and orderly
• Other duties & responsibilities as assigned

 Job Requirements: (please ensure you meet the listed requirements prior to applying)

• Must be twenty-one (21) years of age or older
• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be able to type 20 words per minute (typing test will be administered) - required
• Good writing and verbal communication skills required (skills test will be administered)- required
• Experience in customer service- required
• Must be able to lift and carry up to 40 lbs.
• Must be willing and able to work 3^rd shift
• Must successfully pass job interview, including a guest service audition
• Must be able to stand and walk for entire shift
• Must be able to work effectively in a fast paced, high volume environment
• Must be able to operate standard office equipment – phones, computers, etc.
• Willing to work odd and irregular hours including nights, weekends and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position