Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.
Operational & Financial Oversight
- Budgeting: Ensure all departments meet established goals and submit annual Capital and R&M budgets for corporate approval.
- Financial Compliance: Monitor labor standards, room rate plans, and operating expenses. Manage hotel house banks, petty cash transmittals, and weekly deposits with accurate reconciliations.
- Inventory & Pricing: Oversee room inventory and conduct quarterly competitive rate surveys to ensure price-value assessment.
Management & Communication
- Meetings: Lead Daily Huddles, weekly staff meetings, and monthly safety meetings. Participate in corporate revenue, budget, and regional operations calls.
- Performance Audits: Regularly audit departmental procedures and performance, modifying them as necessary to meet franchise and company standards.
- Property Inspections: Conduct daily guest room inspections and bi-weekly property walk-throughs to ensure cleanliness and safety standards.
Guest Satisfaction
- Complaint Resolution: Evaluate and resolve guest complaints, monitoring feedback to implement corrective action plans.
- Service Excellence: Promote repeat business by ensuring guests receive flawless service.
Human Resources & Training
- Talent Management: Interview, select, and onboard associates, ensuring all I-9 documentation is completed on the first day of employment.
- Staff Development: Ensure managers provide proper training and motivation to all staff members.
- Discipline: Lead all progressive discipline processes alongside a management witness.