Hotel General Manager Harbor House Pier 21

The Hotel General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

• Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
• Tour the operating departments daily making adjustments as needed via department heads.
• Conduct weekly staff meetings.
• Meet all financial review dates and corporate dictated programs in a timely fashion.
• Hold a monthly financial review with all department managers and available supervisors.
• Ensure that all department heads maintain budgeted productivity levels.
• Develop managers for future advancement through training programs.
• Participate in required M.O.D. coverage as scheduled.
• Oversee and assist in the budget process.
• Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
• Carry a radio or cell phone at all times.
• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
• Ensure complete processing of invoices daily.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
• Ensure that employees are at all times, friendly, courteous and efficient in their interactions with guests, managers and all other employees.
• Forecast monthly the hotel’s financial position, by estimating revenues and line-by-line expenses.  Analyze previous and projected data to generate an accurate forecast.
• Prepare and conduct all management interviews and follow hiring procedure.  Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
• Interview all prospective final candidates for any vacant position within the hotel prior to any offer being extended.

• At least 6 years of progressive experience in a hotel or related field; or a 4-year college degree and at least 4 years of related experience; or a 2-year college degree and 5 or more years of related experience. 
• Must be proficient in Windows, Company approved spreadsheets and word procession.
• Must have a valid driver’s license for the applicable state.