Hotel General Manager

Position Summary

The General Manager is responsible for the overall leadership, operational performance, financial results, and strategic direction of a full-service airport Hilton hotel.

The successful candidate will be a highly visible, hands-on leader with demonstrated experience operating a complex, high-volume hotel environment. This individual will drive revenue and profitability, maintain Hilton brand standards, deliver exceptional guest satisfaction, and build a strong, accountable leadership team.

The General Manager must understand the unique demands of an airport hotel, including 24-hour operations, airline crew and distressed-passenger business, airport transportation, fluctuating arrival and departure patterns, group and corporate demand, and maximizing short-booking-window revenue opportunities.

Key Responsibilities:

Hotel Operations

• Provide direct leadership and oversight of all hotel departments, including Rooms, Food & Beverage, Sales, Revenue Management, Finance, Human Resources, Engineering, Security, and airport transportation.
• Maintain a highly visible presence throughout the hotel and actively engage with guests, employees, airline partners, corporate accounts, and Hilton representatives.
• Ensure consistent execution of Hilton brand standards, quality assurance requirements, operating procedures, and guest-service expectations.
• Maintain operational readiness 24 hours a day, with particular attention to late-night arrivals, early departures, flight disruptions, airline crews, and high-volume demand periods.
• Ensure airport shuttle operations are reliable, safe, efficient, and appropriately staffed.
• Champion a culture of urgency, accountability, service excellence, and measurable performance.
• Maintain compliance with Hilton brand standards, operating procedures, and quality
• assurance requirements.

Financial & Revenue Leadership

• Maintain full responsibility for the hotel’s P&L, annual budget, forecasting, cash flow, and operating performance.
• Drive RevPAR, ADR, occupancy, GOP, and EBITDA, with an emphasis on outperforming the hotel’s competitive set.
• Work closely with Sales and Revenue Management to optimize pricing and inventory based on airport traffic, compression periods, flight disruptions, citywide events, and short-term booking patterns.
• Aggressively develop and maintain airline crew contracts, distressed-passenger relationships, corporate negotiated accounts, group business, and airport-related demand generators.
• Identify opportunities to increase ancillary revenue through Food & Beverage, parking, meetings, transportation partnerships, and other hotel services.
• Maintain disciplined labor management, purchasing controls, productivity standards, and expense management without sacrificing guest experience or asset quality.

Sales & Market Leadership

• Serve as an active leader in the hotel’s sales strategy rather than relying solely on the sales department.
• Develop strong relationships with airlines, airport organizations, major employers, travel managers, meeting planners, and other local demand generators.
• Understand the airport competitive set and continually identify opportunities to capture market share.
• Hold the commercial team accountable for measurable production and revenue results.

Qualifications Requirement

• Minimum 7-10 years of progressive hotel leadership experience.

• Previous General Manager, Hotel Manager, or Director of Operations experience in a

full-service hotel environment.

• Demonstrated success managing hotel financial performance and profitability.

• Strong leadership, communication, and organizational skills.

• Experience leading large, multi-department teams.

Preferred

• Previous Hilton brand experience.

• Luxury or upper-upscale full-service hotel experience.

• Bachelor’s degree in hospitality management, Business Administration, or related field.

• Experience working with ownership groups and asset managers.

Ideal Candidate Profile

• Proven leader who inspires teams and drives results.

• Strong financial and commercial acumen.

• Guest-focused and service-oriented.

• Effective communicator with management, corporate partners, and team members.

• Strategic thinker capable of executing operational excellence while driving long-term

growth.

Compensation: Competitive base salary, annual bonus opportunity, and comprehensive

benefits package.

Reports To: Management Company Regional Director of Operations