Hotel General Manager

Who We Are

Riggs Washington DC is a luxury hotel in the landmark former Riggs National Bank building at the corner of 9th and F Streets in Penn Quarter. Built in 1891 and known as the Bank of Presidents, the building now holds 181 guestrooms and suites designed to echo a private safety deposit box, drawing on a narrative inspired by the golden age of banking.

Café Riggs, the hotel's all day contemporary American brasserie, sits on the ground floor. Silver Lyan occupies the original bank vault and is the first bar outside Europe from the internationally acclaimed Mr. Lyan team. Riggs is a storied landmark with a modern spirit.

Hotel General Manager - Essential Functions

• Set the vision, annual business plan and operating priorities for Riggs.

• Lead the property leadership team with clear goals, decision rights and follow through.

• Stay visible and hands on across the hotel, and represent Lore Group with ownership, regional leaders and the wider community.

• Own the property P&L and deliver budgeted revenue, profit and cash flow.

• Partner with Finance to assure proper budgeting, forecasting and capital planning. Act quickly on variances. Assure training and accountability is in place to drive operational profitability in all areas.

• Guide Sales, Revenue, Marketing and F&B to grow profitable demand, optimize segment mix and increase property spend.

• Serve as the advocate for guests throughout their entire journey, embodying the principles of luxury service standards at each interaction. Establish and hold the team accountable for executing these high standards consistently.

• Leverage guest feedback, conduct quality audits, and analyze reputation data to identify and address root causes of any service issues. Ensure impeccable service recovery processes are in place and consistently recognize all guests to enhance their experience.

• Uphold product quality through regular property inspections and timely maintenance, ensuring each aspect of the hotel meets the highest standards of excellence.

• Foster a culture where the values of Family, Discovery, Detail, and Spirit are reflected in daily leadership behaviors.

• Hire and retain top talent in the luxury hotel industry, creating an environment that emphasizes excellent communication, positivity, personal growth, and continuous learning. Select, coach, and nurture a strong leadership team while addressing performance concerns in a prompt and equitable manner. Take ownership of succession planning and development for critical roles within the organization.

• Collaborate closely with the People & Culture team to enhance onboarding, training, performance management, recognition, and engagement initiatives. Ensure that all policies and employment practices are applied consistently and in accordance with legal standards.

• Ensure Rooms, Food & Beverage, Engineering, Security and support functions operate as one. Maintain controls that safeguard hotel assets.

• Ensure compliance with federal and District of Columbia law, licenses, life safety and food safety requirements. Lead emergency preparedness and crisis response. Prioritize preventive maintenance and deliver approved capital projects.

Knowledge, Skills & Experience

• Must possess substantial and progressive leadership experience as