Hotel Group Desk Coordinator (Caesars New Orleans)

The Group Desk Coordinator plays a key role in supporting group sales and hotel operations by ensuring seamless communication, accurate planning, and exceptional service delivery for contracted groups. This position acts as the central liaison between Sales, Hotel Operations, Food & Beverage, and external clients. The Group Desk Coordinator ensures that every group experiences the signature Caesars level of hospitality from initial booking through departure.

Caesars New Orleans Casino & Hotel earned recognition as a City Business "Best Places to Work" honoree and was named "#1 Large Employer" in the New Orleans area by the "Times-Picayune" Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world''s most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah''s, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

• Previous experience in hospitality, hotel operations, sales support, or event coordination preferred.
• Strong organizational skills with the ability to manage multiple deadlines.
• Excellent communication and interpersonal abilities.
• Proficiency with hotel systems (e.g., LMS/Opera, Delphi, Salesforce, or similar) is a plus.
• Ability to work in a fast-paced environment with a high level of accuracy.
• Flexible schedule availability, including holidays, weekends or evenings as needed for group activity.

A few more things

• Must be able to maneuver in and around the hotel and casino areas.
• Must be able to respond calmly in a crisis and demanding situations, particularly when the situations involve customer conflicts.
• Must be able to speak, write, and understand English.
• Must be able to stoop and bend, as well as maneuver up and down stairs.
• Must have the manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file paperwork.
• Must be able to work in crowded, noisy, or otherwise stressful environments.
• Must be able to work in a fast-paced environment involving constant internal and external customer contact
• Must be able to work flexible hours, including holidays, weekends or evenings.
• Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner.
• Must be able to tolerate areas containing secondhand smoke.
• Must be able to lift and carry 35 pounds.
• Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job.
• Respond to visual and aural cues.
• Must have manual dexterity to operate all office equipment.
• Must be able to recognize and respond to individuals with questions.
• Must be able to maneuver around office and property.

GAMING PERMIT: NOT REQUIRED

• Manage and maintain group room blocks, reservations, and rooming lists with accuracy and attention to detail..
• Enter, update, and audit group information in property management and sales systems.
• Manages group resumes and prepares internal communication documents as needed.
• Track deposit schedules, billing arrangements, and payment deadlines to ensure compliance.
• Serve as a primary point of contact for group clients for pre-arrival coordination and general inquiries.
• Communicate group needs clearly to internal departments including Front Desk, Housekeeping, Security, Catering, and F&B.
• Support on-site group arrivals, departures, and VIP check-ins when required.
• Reconcile group pick-up, attrition, and billing details post-event.
• Prepare daily, weekly, and monthly reports related to group activity, room block performance, and revenue.
• Maintain organized digital and physical files for all group accounts.
• Uphold Caesars Entertainment service standards and ensure a consistent, polished guest experience.
• Anticipate client needs and collaborate with departments to exceed expectations.
• Support problem resolution with professionalism and urgency.
• Performs any other assigned duties as required or requested.
• Manage and maintain group room blocks, reservations, and rooming lists with accuracy and attention to detail..
• Enter, update, and audit group information in property management and sales systems.
• Manages group resumes and prepares internal communication documents as needed.
• Track deposit schedules, billing arrangements, and payment deadlines to ensure compliance.
• Serve as a primary point of contact for group clients for pre-arrival coordination and general inquiries.
• Communicate group needs clearly to internal departments including Front Desk, Housekeeping, Security, Catering, and F&B.
• Support on-site group arrivals, departures, and VIP check-ins when required.
• Reconcile group pick-up, attrition, and billing details post-event.
• Prepare daily, weekly, and monthly reports related to group activity, room block performance, and revenue.
• Maintain organized digital and physical files for all group accounts.
• Uphold Caesars Entertainment service standards and ensure a consistent, polished guest experience.
• Anticipate client needs and collaborate with departments to exceed expectations.
• Support problem resolution with professionalism and urgency.
• Performs any other assigned duties as required or requested.