Hotel Guest Service Agent - FT

Hourly Rate of Pay:  $21.98 overtime eligible.

The Residence Inn by Marriott Pleasanton is a lovely all-suite hotel, located near I-580 and I-680, adjacent to the Stoneridge Mall. Our extended stay hotel with 3 floors, 135 suites and 3 meeting rooms offers the "home away from home" experience to our guests. 

We are currently looking for a Guest Service Agent to join our great team and enjoy all the benefits of our exciting hotel environment. The Guest Service Agent is responsible for providing our guests with excellent service at the front desk from making the reservation to departure. Shifts including weekends and holidays! 

Must have flexible schedule! Position requires AM & PM availability including weekends and holidays.

What You’ll Do:

• Welcome guest with warmth and professionalism, providing exceptional service from the moment they make a reservation to the time they check out.
• Respond to guest needs, requests, and concerns with care and urgency, helping to make every stay smooth, enjoyable, and memorable.
• Promote and sell guest rooms, dining experiences, and seasonal hotel offers, helping guests make the most of their visit.
• Set up the next shift by preparing reports, updating systems, and assisting operations as needed

What We Need:

• High school graduate. Some college preferred
• Bachelor’s degree preferred or equivalent combination of education and experience
• 1-2 years Guest Service Agent experience required
• Previous  Guest Service  Agent; Marriott experience preferred
• 1-2 years of customer service experience required
• Ability to deliver exceptional customer service  
• Ability to work efficiently in a fast-paced environment
• Strong communication skills
• Experience working in a team-oriented environment
• Valid RBS (Responsible Beverage Service) Certification
• Relevant military experience is a plus
• Employment is contingent upon successful completion of a background check

What We Offer:

• Vacation, Holiday, and Sick pay
• Medical/Dental/Vision (with opt. out option)
• Hotel Room Discount
• Life Insurance
• AD&D
• 401(k) – 4% Match
• Discount programs
• Education Assistance Program
• Voluntary Long-Term Disability
• Voluntary Short-Term Disability
• Voluntary Hospital Insurance, Voluntary Critical Illness Insurance, Voluntary Accident Insurance
• Shoes for Crews
• Commuter Program

The Residence Inn Pleasanton is an Equal Opportunity Employer.  All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to

Kathya.inga@pleasantonri.com