Do you want to work for a great company with competitive benefits and pay? The Embassy Suites by Hilton Seattle North Lynnwood is looking to hire a Guest Service Manager. If you think you'd be a great addition to our team, please apply!
Benefits:
Medical, dental, and vision offered after qualification period
Competitive performance bonuses - potential for up to $1000 monthly
401k with match offered after qualification period
Employee discounts at Hilton Hotels worldwide
Washington State Paid Sick Leave
Vacation time accrued based on hours worked
10 paid holidays each year
Free parking
Essential Job Functions:
Schedules staff based on business demand and ensure all front desk shifts are covered
Assigns duties to front office staff and observes performance to ensure adherence to hotel policies and established operating procedures
Provides training, including safety training, to front desk staff
Selects or assists in the selection of front office staff and completes all new hire paperwork
Reviews front office employee performance and conducts personnel actions such as disciplinary actions, including terminations
Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and all other sensitive documents
Conducts or assists in conducting staff meetings
Adheres to all franchise and company procedures and regulations as well as standard operating procedures
Attends all operation meetings, Revenue calls, group resume and BEO meeting in a timely manner and ensure information is shared with team members
Assists GM in performing daily and weekly property inspections ensuring property is maintained to standard and that all safety equipment and conditions are to code
Takes on projects as assigned by GM and completes them by the due date
Receives and resolves or assists in resolving guest complaints and employee concerns
Performs functions of the General Manager in their absence
Covers shifts on front desk, if needed, to maintain smooth operations
Corresponds with group contacts and travel agents to answer special requests for rooms and rates
Assists with sales and marketing efforts as directed
Answers inquiries pertaining to hotel policies and services
Assists General Manager in annual employee reviews; ensures employee wages follow wage and salary guidelines
Supports General Manager in housekeeping department operations in the absence of a Housekeeping Manager