Cash Flow, Credit Cards, Customer Support/Service, Disciplinary Action, Employee Orientation, Home Inspections, Hotel Management, Housekeeping/Cleaning, Maintain Compliance, Marketing, Operations Management, Operations Processes, People Management, Performance Reviews, Policy Development, Procedure Development, Record Keeping, Regulations, Resolve Customer Issues, Safety Equipment, Safety Training, Sales, Standard Operating Procedures (SOP), Time Management, Training/Teaching
Do you want to work for a great company with competitive benefits and pay? The Towneplace Suites by Marriott Olympia is looking to hire a Guest Service Manager. If you think you'd be a great addition to our team, please apply!
Benefits:
- Medical, dental, and vision offered after qualification period
- Competitive performance bonuses
- 401k with match offered after qualification period
- Employee discounts at Marriott Hotels worldwide
- Washington State Paid Sick Leave
- Vacation time accrued based on hours worked
- Free parking
- 10 paid holidays per year
Essential Job Functions:
- Schedules staff based on business demand and ensure all front desk shifts are covered
- Assigns duties to front office staff and observes performance to ensure adherence to hotel policies and established operating procedures
- Provides training, including safety training, to front desk staff
- Selects or assists in the selection of front office staff and completes all new hire paperwork
- Reviews front office employee performance and conducts personnel actions such as disciplinary actions, including terminations
- Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and all other sensitive documents
- Conducts or assists in conducting staff meetings
- Adheres to all franchise and company procedures and regulations as well as standard operating procedures
- Attends all operation meetings, Revenue calls, group resume and BEO meeting in a timely manner and ensure information is shared with team members
- Assists GM in performing daily and weekly property inspections ensuring property is maintained to standard and that all safety equipment and conditions are to code
- Takes on projects as assigned by GM and completes them by the due date
- Receives and resolves or assists in resolving guest complaints and employee concerns
- Performs functions of the General Manager in their absence
- Covers shifts on front desk, if needed, to maintain smooth operations
- Corresponds with group contacts and travel agents to answer special requests for rooms and rates
- Assists with sales and marketing efforts as directed
- Answers inquiries pertaining to hotel policies and services
- Assists General Manager in annual employee reviews; ensures employee wages follow wage and salary guidelines
- Supports General Manager in housekeeping department operations in the absence of a Housekeeping Manager
Required Education / Certifications / Work/Industry Experience:
- 2+ years of work experience in hotel front desk operations
- Previous customer service experience required
- Previous supervisory or management experience preferred
B
BMI Hospitality Management