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Hotel Guest Service Representative

Hilton Garden Inn

Maple Grove, MN

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JOB DETAILS
SALARY
$15–$17 Per Hour
SKILLS
Career Development, Communication Skills, Community and Social Services, Customer Support/Service, Dental Insurance, Detail Oriented, Financial Support, Fitness, Follow Through, Healthcare Reimbursement, Hotel Management, Interpersonal Skills, Leadership, Maple, Mentoring, Office Equipment, Presentation/Verbal Skills, Problem Solving Skills, Property Management, Real Estate Sales, Revenue Growth, Sales, Telehealth, Vision Plan, Writing Skills
LOCATION
Maple Grove, MN
POSTED
16 days ago

Hotel Guest Service Representative, Hilton Garden Inn Maple Grove

 
Join a 2025 USA Today Top Workplace Winner!

***This position comes with a $500 SIGN ON BONUS!***

Starting at $15.00-$17.00 per hour
Must be able to work a mixture between 7am-3pm and 3pm-11pm, 3-5 days a week including weekends
Must have a minimum of 1 year of customer service and/or hotel front desk experience
 
 
Why You’ll Love Working Here
The Hotel Guest Service Representative position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.


We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Hilton Garden Inn Maple Grove .



How You’ll Make An Impact
The Hotel Guest Service Representative provides courteous, prompt service to our guests by answering the property’s phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience.
  • Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment
  • Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations 
  • Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box" 
  • Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue 
 
What Success Looks Likes 
  • Customer service experience 
  • Accurate cash handling experience
  • Strong oral and written communication and interpersonal skills
  • Strong attention to detail, organization, and follow-up abilities
  • Positive attitude, outgoing, friendly
  • Ability to work effectively and efficiently in a fast-paced setting 

What Will You Get At NCG Hospitality?
The Hilton Garden Inn Maple Grove is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.

Career Development
  • Personalized career pathing and skill development
  • Leadership and mentorship programs
  • Educational and certification reimbursement
Team Member Perks
  • Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
  • Catch of the Day – earn bonuses for going above and beyond to support team and guests
  • Everyone Sells – earn cash for bringing in business to our properties
  • Paid Volunteer hours – Earn money for community service
Health & Wellness Benefits
  • Medical, dental, and vision plans
  • Paid sick time and Paid Time Off 
  • Virtual telehealth access and employee assistance resources
  • Monthly health and fitness reimbursement programs
Financial Support
  • Same-day pay options
  • Referral bonus – earn cash for bringing great team members
  • 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

Ready To Grow With Us?
Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality. 
NCG Hospitality is proud to be an Equal Opportunity Employer.

About the Company

H

Hilton Garden Inn

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