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Hotel Guest Services/Registration Representative

The Blennerhassett Hotel and Spa
  • Parkersburg, West Virginia
    30+ days ago

    Job Description

    Job Title: Hotel Guest Services/Registration Representative
     
    Job Summary: We are seeking a welcoming and personable Guest Services/Registration Representative to serve as the first point of contact for our valued guests. In this role, you'll ensure a seamless and enjoyable check-in/check-out process, provide excellent customer service, and address guests' needs with a warm, can-do attitude. Your goal will be to create a memorable experience that exceeds expectations and reflects our commitment to hospitality excellence.
     
    Key Responsibilities:
    • Greet guests warmly and provide prompt assistance during the check-in and check-out process.
    • Accurately process reservations, payments, and guest information using our hotel's software.
    • Answer inquiries about hotel services, amenities, and local attractions, providing tailored recommendations as needed.
    • Resolve guest concerns or complaints professionally, ensuring a high level of satisfaction.
    • Coordinate with other departments, such as housekeeping and maintenance, to fulfill guest requests.
    • Promote special packages or upgrades to enhance the guest experience.
    • Maintain knowledge of the hotel's safety policies and procedures, addressing emergencies calmly and effectively.
    • Handle phone calls and emails with professionalism and efficiency.
    Qualifications:
    • High school diploma or equivalent; additional hospitality training or education is a plus.
    • Exceptional interpersonal and communication skills.
    • Friendly demeanor with a strong focus on customer satisfaction.
    • Proficiency in computer systems and reservation software.
    • Ability to multitask and remain organized in a fast-paced environment.
    • Flexibility to work varying shifts, including evenings, weekends, and holidays.
    • Uphold professional attire and grooming standards to represent the brand consistently and positively.
    The Blennerhassett Hotel and Spa is an Equal Opportunity Employer.
     

    Numbers & Facts

    LocationParkersburg, West Virginia
    Websitehttps://booktheb.com

    Skills

    • Communication Skillsunmatched
    • Computer Skillsunmatched
    • Computer Systemsunmatched
    • Customer Relationsunmatched
    • Customer Satisfactionunmatched
    • Customer Support/Serviceunmatched
    • High School Diplomaunmatched
    • Hospitality and Tourismunmatched
    • Housekeeping/Cleaningunmatched
    • Interpersonal Skillsunmatched
    • Multitaskingunmatched
    • Organizational Skillsunmatched
    • Safety Processunmatched

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