Hotel Housekeeping Dispatcher

Join our team as a Hotel Housekeeping Dispatcher!Are you highly organized, detail-oriented, and passionate about delivering exceptional guest experiences? Join our hospitality team where you'll play a vital role in keeping hotel operations running smoothly behind the scenes.Job Purpose:Supports Housekeeping department by coordinating and monitoring staff and hotel room availabilityJob Duties and Responsibilities:(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time).

Coordinates and monitors hotel room availability by verifying room status with hotel housekeeping team, updating status in the database, notifying management team of any discrepancies, and collaborating with the hotel front desk and hotel housekeeping to resolve room status discrepancies.Provides superior guest service by answering guest request calls and tickets quickly and ensuring any problems or issues in the hotel rooms are reported to the correct department and resolved in a timely mannerProvides clerical support by creating room status reports, tracking department attendance, providing reports to the Hotel Executive Housekeeper, and performing other administrative duties as needed.

Job Specifications:Education and Experience:Essential:

High School Diploma or G.E.D.6 months of hotel status board operator or equivalent experience

Desirable:

Experience with HotSOS and/or Infor HMS system

Skills and Knowledge:Essential:

Ability to communicate and interact effectively with guests and team membersWorking knowledge of Microsoft Excel, Word, OutlookAbility to communicate effectively in the English languageAbility to prioritize and perform multiple tasks and assignmentsAbility to enter data in the computer databaseAbility to document and complete office formsAbility to maintain filing systemsAbility to perform simple mathematical calculationsAbility to create reports in spreadsheet applicationsAbility to appear for work on timeAbility to maintain professionalism and composureAbility to understand and follow verbal directives and written directionsAbility to accept constructive criticismAbility to maintain confidentiality

Desirable:

Proficiency in Microsoft Excel, Word, OutlookMulti-lingual

Supervisory/Managerial Accountability:Direct: NoneIndirect: None