Coaching, Communication Skills, Continuous Improvement, Detail Oriented, Hotel Management, Housekeeping/Cleaning, Inventory Management, Laundry, Leadership, Lift/Move 30 Pounds, Maintain Compliance, OSHA, Onboarding, Operations, Organizational Skills, People Management, Physical Demands, Problem Solving Skills, Product Safety, Safety Compliance, Safety Process, Safety Standards, Sanitation, Team Lead/Manager, Team Player, Time Management
Hilton Head Island, South Carolina
Inn & Club Housekeeping Supervisor
Location: The Inn & Club at Harbour Town – The Sea Pines Resort
Department: Housekeeping
Reports To: Housekeeping Manager / General Manager
Position Overview
The Inn & Club Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping team, ensuring all guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness, presentation, and Forbes Travel Guide expectations. This role plays a critical part in delivering a luxury guest experience through attention to detail, team leadership, and operational efficiency.
Key Responsibilities
- Supervise and support housekeeping team members, including Room Attendants, Housepersons, and Laundry Attendants
- Inspect guest rooms, suites, and public areas to ensure adherence to brand standards and Forbes Travel Guide cleanliness expectations
- Assign daily tasks and manage room assignments based on occupancy and operational needs
- Ensure all rooms are cleaned, serviced, and released in a timely manner to meet check-in deadlines
- Provide ongoing coaching, training, and performance feedback to team members
- Maintain inventory of linens, amenities, and cleaning supplies; report shortages as needed
- Partner with Front Office and Maintenance teams to address guest requests, room discrepancies, and service recovery opportunities
- Ensure compliance with safety, sanitation, and OSHA standards
- Assist with onboarding and training of new team members, including standards, procedures, and service expectations
- Lead by example in professionalism, appearance, and adherence to uniform standards
Forbes Travel Guide Focus
- Uphold Cleanliness & Condition standards at all times
- Ensure attention to detail in room presentation (alignment, staging, amenities placement)
- Support a culture of anticipatory service and accountability
- Maintain strong cross-departmental communication to enhance the guest experience
Qualifications
- Minimum 2–3 years of housekeeping experience in a hotel or resort environment
- Previous supervisory experience preferred
- Strong knowledge of cleaning procedures, products, and safety standards
- Excellent attention to detail and organizational skills
- Ability to lead, motivate, and develop a diverse team
- Strong communication and problem-solving abilities
- Flexibility to work weekends, holidays, and varying shifts based on business needs
Physical Requirements
- Ability to stand, walk, bend, and lift up to 30 lbs for extended periods
- Ability to push/pull housekeeping carts and equipment
- Work in indoor and outdoor environments with varying conditions
Why Join Us
At The Inn & Club at Harbour Town, we are committed to delivering a Forbes Four-Star (and beyond) experience. As a Housekeeping Supervisor, you will play a vital role in shaping our guest experience and supporting a culture of excellence, teamwork, and continuous improvement.